I too am having difficulty receiving email, and have been for some time.  Companies I've been receiving mail from for years via plusnet has suddenly stopped arriving. I switched off the plusnet spam filter, hoping that would solve the problem but it hasn't. Now I just have to wade through dozens of nigerian princes and cheap meds to read those few legitmate mails that do make it past whatever it is that plusnet have fritzed.

Companies I don't seem to get email from any more include:
yahoo groups
ciao.co.uk
schlockmercenary.com
mytns.com
greasypalm.co.uk

(This is not a complete list)

I've read this thread and a lot of it is too technical for me, but I would like this issue sorted. I think it would be utterly unreasonable for me to ask these companies to change the way they send mail, and it would be extremely inconvenient for me to route all my mail through webmail instead of my existing pop3 setup.

Plusnet: PLEASE put things back the way they were! This is costing me money!

My new thread on this has been locked.

Can I find out if my domain host has been put on the whitelist?

by sending an email to an address at your domain.

But I am now forwarding all my mail to a  non plusnet address.
I don't want to change back to plusnet 'til I know it's been whitelisted.

I have just run into a serious problem which I think is as a result of what is being discussed in this thread.

My accountants are trying to send me an important email which keeps getting bounced back to them because of a "dynamic ip address".  I don't remotely understand most of what is being discussed here, but I do understand that now I am no longer able to receive emails from my accountants and possibly from an unknown number of other senders who previously were able to send to me.

Given that this is a business account and it has been a nightmare with PN's email problems recently, this really is the final straw!

What do I need to do now to receive emails from my accountants (apart from leave PN and get a better mail service from somewhere else?)?

The Quick Edit functionality should be fixed today at some point.

From reading all these posts, it seems clear that another email blunder is under way.  As of yet, PN has not acknowledged the problem publicly.  We all want ISPs to tackle the spam problem, which is serious for both themselves and their customers.  However, I think in this case they should have tested the depth of the water before diving in head first.

The static IP address that serve360.com is using for my domain fowarding is:

195.97.223.148

Please would you 'whitelist' this so that I may start to receive the e-mail that has ceased since your changes last Thursday.

Terry Braverman

Hi Terry, we'll get this done now for you.

Bob - please don't think me ungrateful - but I'm still receiving no e-mails through my domain address.

The only address that works is my FOL one: xxx@username.free-online.co.uk

The ip address used by serve360.com is 195.97.223.148

Terry

Bob has 'whitelisted' my domain holder's IP address - but still nothing is arriving - not even my own test messages.

My domain is with serve360.com and they say there are no problems at their end - so it must be with free-online.

Why, oh why, did FOL (plusnet) have to muck things up!  I had years without a problem.

Please, Bob, can you contact serve360 (0191 2142302) on my behalf as the technical issues are beyond my understanding and I'm spending hours on the 'phone between the two of you.

Please be kind enough to let me know if you solve this - or even if you think my computer settings have mysteriously changed themselves).  I use Outlook Express.  I receive nothing through your Squirrel Mail either.

Terry

I don't think I'm affected by this problem  - but how can I know?

Some things seem certain....

The level of spam received does not seem to have been reduced by this measure.

This has upset, frustrated and alienated quite a few PN customers - including business customers who do not know how many of their potential customers may have been put off.

We are into the 5th day that the system has been in place and all that is being offered is whitelisting. How many tens  (or hundreds) of thousands of dynamic IP email sources must there be out there that will have to be manually added?

Perhaps it would be better to return to the previous system and have an internal review of the effectiveness before more damage is done.

Couldn't Plusnet whitelist everything whilst the mail system is debugged?

What I would like to see is something like this.

At the moment PlusNet are just rejecting the messages that are not meeting their criteria.

Why not phase it in? Instead of just introducing hard-blocking based on their own database of IPs.

So instead of just starting to reject the mail (already happened I know)... I would have liked step one to be be to send to the Spam folder any emails that the new system would have dropped, initially.

Then email all customers to tell them you are doing this (and asking them to check their spam folder).

Customers and PlusNet will then be able to see, by the amount more genuine mail going to the Spam folder just how much this is affecting genuine customer mail.

Strkes me that would be a better option (to incorrectly send genuine mail to spam folder) rather than just dropping it.  And it would allow PlusNet to see how well the system performs.

With only a small %age of customers using the forums, chances are many more customers may be affected but not know it.

I know other mail providers do the same thing, but something about the PlusNet setup is causing all sorts of issues for customers, clearly.  And the problem is, Joe Bloggs hasn't read this thread and doesn't know how to whitelist an IP.  He may not even know he is missing email.

Hi, We had the same problem from our customer who have got a static IP . Looks like plusnet has again managed this very very poorly . So un-professional of them to introduce such an update to their system without any notification to their customer or any proper trial ( if they did any !). We have a business account with them and still receive such un-professional attitude. Wonder how many businesses have lost money because of them . Wonder if any one is looking to take this up to relevant authorities to make them accountable for the loss. Very unhappy 

So, is that it?  Not many responses from PN to the concerns raised here and on other threads.... so can I assume that PN don't intend to change anything?  That's it?

I shudder to think of the number of people who - like me - didn't know anything about this, or its significance, until they get a call from one of their customers saying "why are my emails getting bounced back?", which brings them here only to find that there are probably lots of us in the same boat but that what has been done is a fait accompli.

(While I was typing this I've just had another call from another client to tell me that their emails to me are being bounced.  Has anyone tried asking someone in another company's despatch department whether they are on a static or dynamic IP address?   The answer you'll get is that they haven't a clue, and they haven't a clue who to speak to in the IT department, or where it is... I just don't have the time to go round ringing up other companies' IT departments trying to discuss something I know perilously little about to try and persuade them to change their systems! It's like some sort of bad joke.  Did no one at PN think of this beforehand?)