PN 24hr support
Have just managed to get onto PN page to check what was said about service status 
Do PN have a Tardis
the post says since early this morning we experience a Outage makes sense but it then goes on to say we been working all night to fix this 
so it looks like they were fixing it before the outage
or is it just me 
"Since early this morning we’ve experienced an outage which affected our phone and broadband service as well as our website. We’ve worked throughout the night to resolve this and have made a lot of progress with most of our customers now up and running. *
Do PN have a Tardis
the post says since early this morning we experience a Outage makes sense but it then goes on to say we been working all night to fix this so it looks like they were fixing it before the outage
or is it just me "Since early this morning we’ve experienced an outage which affected our phone and broadband service as well as our website. We’ve worked throughout the night to resolve this and have made a lot of progress with most of our customers now up and running. *
maybe there is and there isn't anyone with the correct level of knowledge/training sat there monitoring this sort of thing, if anyone is monitoring all all
Quote from: dvorak it shouldn't need customers to there's a problem, I'd have thought there should be sufficient network monitoring to flag this up
Looks like it could be a long day for residential support today....
Residential call stats
Current calls waiting Longest call waiting now Average answer time today
55.55 Currently unavailable 1 hour, 6 minutes and 8 seconds
Last updated: September 10, 2015, 8:50 pm
I do wonder how you get .55 of a call
Residential call stats
Current calls waiting Longest call waiting now Average answer time today
55.55 Currently unavailable 1 hour, 6 minutes and 8 seconds
Last updated: September 10, 2015, 8:50 pm
I do wonder how you get .55 of a call
Matty C i have to ask , we were all told that 24 support was removed to concentrate on normal day time .
Call wait times have not decreased since ?? which we were told would Happen .
No Tickets anymore
but still same promises it will improve ?
Definitely a Lack of staff on Forum .
as far as i see ,and not just me PN support Has NOT got better as per promised by PN in fact its far worse
Call wait times have not decreased since ?? which we were told would Happen .
No Tickets anymore
but still same promises it will improve ?Definitely a Lack of staff on Forum .
as far as i see ,and not just me PN support Has NOT got better as per promised by PN in fact its far worse