According to Nic on the Plusnet Chat (Yep, Finally got through on it) Business support will be picking up our support calls after hours.
| Quote |
Nic: We are sorry about that, the decision was made as there was a minimal amount of contact during the hours of 10pm-7am which is why the decision has been made to change this, our business team will be moving to a 24/7 service so would be able to pick up any calls that are made outside these hours
Me: But I'm not a business customer?
Nic: They will still be able to take the overflow calls that do come through
Me: I'll await official confirmation of that but.... |
It's also worth noting the following from earlier in the chat,
| Quote |
Me: I feel this is just another change to things that I signed up to Plusnet for... so will I be getting any official confirmation of this and how does my contract stand
Nic: Yes this is something that will be changing, you will be notified of this when this is confirmed, with regards to your contract the change in hours would not effect the contracted services |
following that I was passed to Faults about performance issues and then to Cancellations where the operator couldn't do nothing on my account due to...
| Quote |
Advisor: Ok Mark, give me around 4/5 minutes to grab and consult a manager.
Me: ok
info: Your chat transcript will be sent to *** at the end of your chat.
Advisor: Still looking through the issue now. Shouldn't be too much longer.
Me: ok
Advisor: So I've had a full look through the extensive issues and complaints.
Advisor: There is currently someone dealing with your account who has advised not to cancel and write of the charges until it is discussed with him.
Advisor: I believe you may have spoken to them a few times, ***?
Me: Yes I have
Advisor: He's not in at the moment so I won't be able to action anything on the account until he's back.
Advisor: I'll send him an email and get him to get in touch with you in regards to this.
Me: ok so am I right in thinking that I will be allowed early release from the contract?
Advisor: At this moment in time I wouldn't like to say whether it's a yes or a no.
Me: ok
AdvisorThat decision has been left up to ***.
Advisor: I'll make sure he's back in touch when he comes back.
Me: oh I thought *** only dealt with ***
Me: ok any idea of when *** is next in
Advisor: Should be next week hopefully.
Advisor: they do but, they have taken ownership of the account in regards to cancellation and fees.
Advisor: So it needs to go through them.
Me: oh ok... when did they take ownership may i ask
Advisor: On the 18/6
Me: oh ok... so they will call me you say
Advisor: I'm not sure, it'll either be a call or an email.
Advisor: Sorry I couldn't help.
Me: ok well thanks for your help then |
I do question wether this would of been the same if I was armed with a debit card!
