Hang on OS X with plusnet wifi
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Hang on OS X with plusnet wifi
15-03-2015 3:47 PM
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This is a problem and solution. When we had this problem we found no help online. When we phoned plusnet the tech support person we spoke to had never come across this problem but he asked a colleague and he knew the fix. I thought I would post that fix in case it is useful to anyone else.
Basically when our MacBook first tried to connect to our new plusnet router over the wifi it hung and we had to do a hard reset. On reboot it hung again, then next reboot same again. I disabled the wifi from the router using my Windows laptop via the router's gateway web page and we could boot the mac again. Then I turned on the wifi and a few seconds later the Mac hung. We repeated this procedure but with the network menu dropped down and it seemed like the first instance of "Airport: Looking for networks" after the wifi was switched on caused the hang.
The fix was as follows:
1) Turn off the wifi, either via the router gateway or just turn off the router.
2) Turn on your Mac
3) Click the wifi symbol and select Open Network Preferences
4) Make sure AirPort is selected and pres the Advanced... button
5) select the TCP/IP tab
6) Under configure IPv6, select Off.
7) press OK then Apply and close down the Network window, then reboot.
While rebooting you should be able to turn the wifi back on.
9) Hopefully you should now be able to enjoy your wifi 🙂
Hope this helps someone. If it is of any interest we are running Mac OS X Snow Leopard and the router was a SagemCom 2704N.
Good luck
Phil
Re: Hang on OS X with plusnet wifi
23-03-2015 1:42 PM
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A bit strange, though; I would have thought that all new routers would at least support IPv6, even if they don't actually use it.
Re: Hang on OS X with plusnet wifi
06-08-2015 3:06 PM
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Re: Hang on OS X with plusnet wifi
09-09-2015 7:05 PM
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I have one piece of extra experience to share/advice to offer: when I tried to alter theTCP/IP settings, the options were dimmed. I turned off the router, turned off Airport - nothing. But then I quite and relaunched System Preferences and the options were available. And now (so far) everything is working fine.
Re: Hang on OS X with plusnet wifi
20-10-2015 2:33 PM
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Had my new PN account activated today (20/10/15) after migrating from Madasafish. (Posts are available elsewhere on the forum about MAAF etc)
Despite being sent the new router mentioned in AndrewPS post - it absolutely refused to let me into anything on my iMac, which is still using 10.6.8. It hung, it churned, it crunched, it froze everything on my mac from opening a simple .png image in preview to trying to get into my folders. In fact, if I didn't love my baby so much, I'd have resorted to taking a hammer to it - perhaps the new router, not my Imac!
The only solution for me was to disconnect the whole lot and return to using my old Thomson Gateway Router I was first provided when I joined Madasafish! Only difference being now is that I log into it with PN details
So, sorry to be the bearer of bad news, but this really isn't a solution for all. Sadly...
I really think somewhere in their what system does it support info, PN may need to make folks using older systems aware of this. As the one size fits all hardware, clearly doesn't work for everyone!
Course, if I do upgrade the OS (eventually) then at least I'll have a spare router.
The daft thing is - my iphone and ipad connected to the new router no problem — so a bit like me, I am well aware one day I will need to upgrade my iMac OS's. But for now, I will survive being stuck in the past
Re: Hang on OS X with plusnet wifi
20-10-2015 2:55 PM
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Re: Hang on OS X with plusnet wifi
27-11-2015 10:04 AM
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Re: Hang on OS X with plusnet wifi
09-12-2015 5:37 PM
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Switching off automatic ipv6 in Airport>Advanced>TC/IP did NOT clear the fault, but after switching off automatic ipv6 in Ethernet>Advanced>TC/IP as well, everything has been OK. Perhaps this will solve the problem for the poster who said that the original fix didn't work for them.
Re: Hang on OS X with plusnet wifi
29-12-2015 7:38 PM
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Re: Hang on OS X with plusnet wifi
27-01-2016 4:34 PM
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Re: Hang on OS X with plusnet wifi
06-02-2016 3:54 PM
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Re: Hang on OS X with plusnet wifi
14-12-2016 10:56 AM
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A further thanks from me, my iMac worked fine with Talktalk but hung when connected wired or wifi to Plusnet.
Disabled IPv6 and works fine.
Shame that Plusnet did not have that as a known problem nor fixed their routers not to cause the problem.
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