Plusnet
Sunday 21st March 2010Login | Register | Help
Home » Forum » Products and Services Discussion » Community Support » Home Phone » 1000 minute Limit
Pages: [1]

1000 minute Limit

  • Strat
  • Forum Moderator
  • Posts: 6393
  • AKA fcel
  • View Profile
« on 06/09/2007, 18:42 »
Thanks guys.

My daughter is practically the sole user of the phone in our house.
I used to keep an eye on the 1000 minute limit and reign her in when it came near.
Now you have removed the indicator she has gone over the limit and I only found out when my credit went negative having only recently put on £5.
It's not the money so much as having a limit and not knowing where it stands at any one time.

Mand said "There is no 1000 minute Fair Usage Policy anymore, so you do not need to monitor your minutes."
At this point in time that is not true for everyone.
Dick

« Last Edit: 06/09/2007, 18:45 by Ram Shackle »

Customer and Forum Moderator  Which gateway am I on and How is it Performing (Scroll down to your Gateway Graph)
BBYW 3
Stratospheric on PSN.....MW2......please don't shoot me Smiley...and I won't shoot you.....honest Roll Eyes
Logged
  • Jameseh
  • Plusnet Staff
  • *
  • Posts: 18368
  • Napier for England!
  • View Profile
« Reply #1 on 07/09/2007, 09:28 »
The 1000 minute limit *has* been removed.
James Bailey

Plusnet New Recruits and Advisor Graduation Lead
Service Status || RSS
Logged
  • Strat
  • Forum Moderator
  • Posts: 6393
  • AKA fcel
  • View Profile
« Reply #2 on 07/09/2007, 09:47 »
Yes James but we are still being charged up to the end of our current period without a monitor of usage.
Customer and Forum Moderator  Which gateway am I on and How is it Performing (Scroll down to your Gateway Graph)
BBYW 3
Stratospheric on PSN.....MW2......please don't shoot me Smiley...and I won't shoot you.....honest Roll Eyes
Logged
  • Jameseh
  • Plusnet Staff
  • *
  • Posts: 18368
  • Napier for England!
  • View Profile
« Reply #3 on 07/09/2007, 09:52 »
The 1000 minute limit has been removed for everyone, irrespective of your current billing period.
James Bailey

Plusnet New Recruits and Advisor Graduation Lead
Service Status || RSS
Logged
  • Strat
  • Forum Moderator
  • Posts: 6393
  • AKA fcel
  • View Profile
« Reply #4 on 07/09/2007, 09:54 »
Does that mean I will be credited with all call charges imposed since the removal of the limit.
Customer and Forum Moderator  Which gateway am I on and How is it Performing (Scroll down to your Gateway Graph)
BBYW 3
Stratospheric on PSN.....MW2......please don't shoot me Smiley...and I won't shoot you.....honest Roll Eyes
Logged
  • Mand
  • Plusnet Staff
  • *
  • Posts: 4568
  • You live and learn. At any rate, you live.
  • View Profile
« Reply #5 on 07/09/2007, 09:55 »
Hi there,

If you'd like to give me a ticket ID, or PM me your username I'd be happy to look into this for you and confirm the current situation.

As James said we have removed the 1000 minute Fair Usage Policy for everyone, so if you've gone over your credit limit this is usually attributed to chargeable calls.
Regards, Mand Beckett
Plusnet Support Team
The UserGroup Forums
Got a fault? This may help to explain.
Logged
  • Strat
  • Forum Moderator
  • Posts: 6393
  • AKA fcel
  • View Profile
« Reply #6 on 07/09/2007, 10:16 »
As you will see Mand these are local calls under one hour duration that are normally chargeable once you have used up your 1000 minutes.

At least my daughter keeps an eye on the phone's call timer...even small blessing are welcome.

Dick
Customer and Forum Moderator  Which gateway am I on and How is it Performing (Scroll down to your Gateway Graph)
BBYW 3
Stratospheric on PSN.....MW2......please don't shoot me Smiley...and I won't shoot you.....honest Roll Eyes
Logged
  • Mand
  • Plusnet Staff
  • *
  • Posts: 4568
  • You live and learn. At any rate, you live.
  • View Profile
« Reply #7 on 07/09/2007, 10:54 »
Hi there,

It seems that this is an error on our system, I've PM'ed you back to explain.

Apologies for the inconvenience caused.
Regards, Mand Beckett
Plusnet Support Team
The UserGroup Forums
Got a fault? This may help to explain.
Logged
  • Strat
  • Forum Moderator
  • Posts: 6393
  • AKA fcel
  • View Profile
« Reply #8 on 07/09/2007, 11:10 »
Thanks Mand for your prompt resolution

Well up to the new revitalised F9 CS standard

Just like the old days  Smiley

Best regards
Dick

PS I'm sure the rest of of the team are right up there with you.

« Last Edit: 07/09/2007, 18:01 by Dick »

Customer and Forum Moderator  Which gateway am I on and How is it Performing (Scroll down to your Gateway Graph)
BBYW 3
Stratospheric on PSN.....MW2......please don't shoot me Smiley...and I won't shoot you.....honest Roll Eyes
Logged
  • The 10th
  • Posts: 803
  • BBYW - Option 2 (15GB)
  • View Profile
« Reply #9 on 09/09/2007, 20:33 »
Good to see the 1000 limit removed as well as the £20 cancellation fee. Never know, I might have gone for PN a while ago when I grumbled about the cancellation fee anyway (along with many others).
Netgear DG834 -|- BBYW 2 - webspace, domain hosting, voice over IP, static IP...
Contact Plusnet on:  0114 296 5198 (Cust Sup) or 0114 296 5188 (Faults)
Logged
  • Mand
  • Plusnet Staff
  • *
  • Posts: 4568
  • You live and learn. At any rate, you live.
  • View Profile
« Reply #10 on 10/09/2007, 09:32 »
Quote from: Dick on 07/09/2007, 11:10
Thanks Mand for your prompt resolution

Well up to the new revitalised F9 CS standard

Just like the old days  Smiley

Best regards
Dick

PS I'm sure the rest of of the team are right up there with you.

Thanks for the kind words. I've replied to your ticket this morning, and everything should now be sorted.

Apologies for the inconvenience.
Regards, Mand Beckett
Plusnet Support Team
The UserGroup Forums
Got a fault? This may help to explain.
Logged
  • Strat
  • Forum Moderator
  • Posts: 6393
  • AKA fcel
  • View Profile
« Reply #11 on 10/09/2007, 19:04 »
Thanks Mand

You may wish to take James under your wing with particular emphasis on 'things aren't always as they first appear'  Wink

Best regards
Dick
Customer and Forum Moderator  Which gateway am I on and How is it Performing (Scroll down to your Gateway Graph)
BBYW 3
Stratospheric on PSN.....MW2......please don't shoot me Smiley...and I won't shoot you.....honest Roll Eyes
Logged
  • Jameseh
  • Plusnet Staff
  • *
  • Posts: 18368
  • Napier for England!
  • View Profile
« Reply #12 on 11/09/2007, 11:03 »
*hides under Mand's wing*
James Bailey

Plusnet New Recruits and Advisor Graduation Lead
Service Status || RSS
Logged
  • Strat
  • Forum Moderator
  • Posts: 6393
  • AKA fcel
  • View Profile
« Reply #13 on 11/09/2007, 18:49 »
Oh.....errrr......hi James...didn't see you there.  Embarrassed

Have a good day my friend

« Last Edit: 11/09/2007, 18:50 by Dick »

Customer and Forum Moderator  Which gateway am I on and How is it Performing (Scroll down to your Gateway Graph)
BBYW 3
Stratospheric on PSN.....MW2......please don't shoot me Smiley...and I won't shoot you.....honest Roll Eyes
Logged
« Reply #14 on 08/11/2007, 21:38 »
Well it is cold so...

Logged
Pages: [1]
Home » Forum » Products and Services Discussion » Community Support » Home Phone » 1000 minute Limit
Jump to:  

Related Sites

Community Apps

Here at Plusnet we're always trying to use clever open source things to make our lives easier. Sometimes we write our own and make other people's lives easier too!

View the Plusnet Open Source applications page

About Plusnet

We sell broadband, phone, VoIP and more to homes and businesses in the UK. Winner of 9 out of 11 Categories in the 2008 USwitch survey. Winner of "Best Consumer ISP" at 2008 ISPA awards. Voted number 1 in the Broadband Choices 2008 survey.

© Plusnet plc All Rights Reserved. E&OE

Powered by SMF | SMF © 2006-2008, Simple Machines LLC

Add to Technorati Favourites