Live Chat - why no announcement?
Browsing the PN site and was asked if I wanted to talk to an advisor
When was this introduced? Why has there been no announcement? It's a positive step but people need to know it's available!
Edit: Also, how do people access it when they want? Is there a special link?
When was this introduced? Why has there been no announcement? It's a positive step but people need to know it's available!
Edit: Also, how do people access it when they want? Is there a special link?
This one is new (I think) and for existing customers - tech support/billing issues etc.
Quote from: AndyH Browsing the PN site and was asked if I wanted to talk to an advisor
When was this introduced? Why has there been no announcement? It's a positive step but people need to know it's available!
Edit: Also, how do people access it when they want? Is there a special link?
Good spot AndyH!
Yes we have launched live chat - however it's a controlled launch at present. It is only available on certain pages after a certain amount of time whilst we trial and assess the impact.
Once we are up and running full time we will post an announcement regarding the launch.
In the mean time, if you fancy giving the chat a try if it pops up on your screen please do. Also it would be great to hear about any feedback (positive or negative!).
Thanks
Quote from: petecov44 I got this yesterday when I was looking at my VMBU., very strange
As stated, it's a controlled trial at present so will only show up as an option on certain pages. As the weeks go on, we will be expanding this to cover more
Quote from: I Having not used the new chat yet ( which i think is a great idea) are you able to have the transcript of the conversation emailed to you ?.
Glad you think it's a great idea - we do too! It's something we have been asking for as a feature for our customers for quite a while, so it's great it's finally in place.
Just used chat for the first time, got an agent in seconds, and query dealt with within a few mins.
Great uses of resources as the agent told me than can help up to three people at once , were as on the phone would be only one.
Well done PN
Regards
Mike
Great uses of resources
as the agent told me than can help up to three people at once , were as on the phone would be only one.Well done PN
Regards
Mike
makes sense and I wish they had that when I was there - hit target 3 times as fast
I wonder if people still post the wrong notes to the wrong account in Workplace? I used to do that lots when I dealt with a ticket and a call at the same time - I always hit target though
I wonder if people still post the wrong notes to the wrong account in Workplace? I used to do that lots when I dealt with a ticket and a call at the same time - I always hit target though