BTO/Plusnet think this is acceptable
LenAsh, as I commented earlier this has not been escalated within Plusnet or BTw to a high enough level, if it's been escalated at all. At the very minimum it should be HLE.
It is quite obvious that the agents that have been dealing with this do not know what they are taking about, especially when they have told you there isn't a problem as per ticket response mentioned in reply #112, because if they did understand it they would have at least reassured you that they can see that there's a problem and it was a case of making BT investigate this issue properly. Frankly I despair at the way things now seem to be so dysfunctional.
Looking at your posts back then, it seems that the previous ticket was incorrectly closed. Does the current ticket make reference to the previous one? If not, I suggest you add it on, with a reminder that the previous ticket was shut prematurely.
Comes to something when I feel it necessary to quote goldenfibre's remark to help solve an issue
but you ought also put a note on the ticket reminding them that this issue has now been ongoing since the 13th May along with the link to the BQM as a further reminder.
Just in case anyone has lost track of the BQM http://www.thinkbroadband.com/ping/share-large/53280f182158f39bb95e6eb96f7e0839.png
Attached is a capture of the current graph, clearly showing last nights issues.
It is quite obvious that the agents that have been dealing with this do not know what they are taking about, especially when they have told you there isn't a problem as per ticket response mentioned in reply #112, because if they did understand it they would have at least reassured you that they can see that there's a problem and it was a case of making BT investigate this issue properly. Frankly I despair at the way things now seem to be so dysfunctional.
Quote from: LenAsh Current: #89348076
Previous #88426941
Looking at your posts back then, it seems that the previous ticket was incorrectly closed. Does the current ticket make reference to the previous one? If not, I suggest you add it on, with a reminder that the previous ticket was shut prematurely.
Quote from: goldenfibre how long are like this? a week, 2 weeks or 3 weeks?
Quote from: LenAsh Since May 13th
Comes to something when I feel it necessary to quote goldenfibre's remark to help solve an issue
but you ought also put a note on the ticket reminding them that this issue has now been ongoing since the 13th May along with the link to the BQM as a further reminder.
Just in case anyone has lost track of the BQM http://www.thinkbroadband.com/ping/share-large/53280f182158f39bb95e6eb96f7e0839.png
Attached is a capture of the current graph, clearly showing last nights issues.
