Very Unhappy Customer
I guess you must get a lot of posts of this nature, so here another 
We've been with Plusnet for quite some while and it all started off pretty good. However, our Internet has now painfully slow for months (although the speed tests all show we are getting 3mb/768) and we've had a bad telephone line for mouths. Unfortunately the rubbish router Plusnet provided doesn't provide any statistics of value to show the errors.
We have reported the problems to Plusnet before and they cant find a problem and they say everything looks normal and next they want to send in an engineer to our property. This is totally ridiculous as nothing has changed internally at all. Instead Plusnet should be focusing on the local exchange where I am convinced they will find that our ADSL line card has degraded to a point where our services are unusable.
We would of course consider FTTC, but as an existing customer the deals are not competitive with the others. Quite frankly we are dissed enough now to throw in the towel and move to another provider.
To rub salt into the wound, Plusnet have called us twice now trying to sell us additional products and "tweeks"
Not a chance Plusnet. If you can't provide a decent service now, I am hardly likely to buy more of the same!
We've been with Plusnet for quite some while and it all started off pretty good. However, our Internet has now painfully slow for months (although the speed tests all show we are getting 3mb/768) and we've had a bad telephone line for mouths. Unfortunately the rubbish router Plusnet provided doesn't provide any statistics of value to show the errors.
We have reported the problems to Plusnet before and they cant find a problem and they say everything looks normal and next they want to send in an engineer to our property. This is totally ridiculous as nothing has changed internally at all. Instead Plusnet should be focusing on the local exchange where I am convinced they will find that our ADSL line card has degraded to a point where our services are unusable.
We would of course consider FTTC, but as an existing customer the deals are not competitive with the others. Quite frankly we are dissed enough now to throw in the towel and move to another provider.
To rub salt into the wound, Plusnet have called us twice now trying to sell us additional products and "tweeks"
Not a chance Plusnet. If you can't provide a decent service now, I am hardly likely to buy more of the same!
Quote from: Chris How can you be sure that the problem lays with the Line Card?
Mainly because I was a Cisco CCIE with more then 20 years experience. I have diagnosed 100's if not 1,000's of both voice and data problems on BT's own backbone network
It's not rocket science.
Hi Steve,
I totally understand you've been left in a frustrating situation here.
I've picked this issue up as per our original conversation and I'm yet to receive a formal response re the complaint to Openreach.
I'm expecting this soon, sorry I can't be any more specific.
I'll be staying on top of this issue until it's sorted and I'll be in touch as soon as we have the next update.
Following that we'll sort out a good will gesture for you.
I totally understand you've been left in a frustrating situation here.
I've picked this issue up as per our original conversation and I'm yet to receive a formal response re the complaint to Openreach.
I'm expecting this soon, sorry I can't be any more specific.
I'll be staying on top of this issue until it's sorted and I'll be in touch as soon as we have the next update.
Following that we'll sort out a good will gesture for you.
