"Which" (Consumer Association) as well. Complain to OFCOM, ok may not do an awful lot of good at the moment but get your complaint registered. The more that the profile of this sort of issue is raised, and the more BT's appalling disregard for the quality of service it gives the public is made clear, then the sooner that this monopoly may change if they don't get their collective fingers out.
You may well ask who the Barker is, because this is just the sort of issue that Andy Baker should be pursuing but he wouldn't seem to be doing much barking. As we hear nothing about what he's doing to improve the service Plusnet's customers get from Openretch and BTw one can only assume that maybe he's sat back just counting his bonus from all the extra customers being pulled in