I’ve reviewed the supporting documentation surrounding broadband faults. I’ve taken some time to write some in depth and easy to read documentation on how broadband faults might arise, and what it is we do as your Internet Service Provider to investigate and resolve such issues. If you believe there is anything missing from these guides, or have a question generally, please comment on the specific guide and I’ll do my best to answer any questions you may have. Please see below for links to the relevant guides.
