Taking payments before due date! Grrrrrrr...
Has anyone else experienced attempted payment before due date? Last month I recieved an email stating that it waould be taken before due date (1st of the month), fortunately payment was still taken the correct date. But this month gone, i recieved an email saying it was going to be taken early and an attempt was made on the 27th - funds do not arrive at the account until the 28th (hence all bills go out on the 1st). I have yet to recieve a reply from 6 week ago also from the other week. Is this common practice??? Along with previous issues, constant drop-out and 'a weaker' signal, I can honestly say Plusnet has by far been the worse service i have ever ever experienced - and ive experienced some crap in my time.
So, i recieve an email, that i have to contact Plusnet again, to pay my bill - my account has now a £20 shortfall (charges), so £6.00 odd it is then?? Yeah?
or less? Do I have to pay for the phone call?
Shocking...
So, i recieve an email, that i have to contact Plusnet again, to pay my bill - my account has now a £20 shortfall (charges), so £6.00 odd it is then?? Yeah?
or less? Do I have to pay for the phone call?
Shocking...
@BabaOsw
Having checked I can see that your invoice date is on the 27th, hence that's the date our systems request the payment to be taken. By their nature direct debit payments take a number of days to clear which is why you've seen then clear on a later date.
After checking your account I can't see any obvious issues that point towards a fault and as this graph shows the connection has been quite stable, however if you are experiencing issues I'd advise giving us a call or heading here to raise a fault: http://faults.plus.net
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13630123074859.png"/>
Having checked I can see that your invoice date is on the 27th, hence that's the date our systems request the payment to be taken. By their nature direct debit payments take a number of days to clear which is why you've seen then clear on a later date.
After checking your account I can't see any obvious issues that point towards a fault and as this graph shows the connection has been quite stable, however if you are experiencing issues I'd advise giving us a call or heading here to raise a fault: http://faults.plus.net
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13630123074859.png"/>
