Reflections on handling of annual line rental rise
I'm sorry you think it's been handled badly. I think that probably stems from the fact that the price increase notice was intended to let customers know that *call costs* and *monthly line rental charges* were increasing from the end of October.
The comms was never intended to tell people about any imminent changes to our Line Rental Saver product (that omission is perhaps a mistake we can learn from).
The system should send an email notification well before the LRS pre-paid period is coming to an end with all the information you require for making an informed decision as to whether or not you want to stay with us.
True. The only reason I neglected to mention the price is because I was unsure whether or not that information was in the public domain yet and there was nobody from our Commercial Team to hand to advise me. Better safe than sorry
As I mentioned above. I think it's around three months before the end of a 12 month term that you're sent an email/are able to renew your subscription.
Sorry, Kelly's already explained that one here.
Yes, that's true. Not sure what you're getting at here. Bear in mind that the terms also dictate the following:
[quote author="Plusnet T's & C's"]Line rental saver is non-refundable and must be taken with a Plusnet calling plan.
You can't find any mention of it because that wasn't the aim of the email. Line Rental Saver was mentioned in some emails, specifically those to customers who didn't already have it and had opted in to the receipt of marketing offers. AIUI the new pricing for LRS is included in the terms linked from the emails we're sending.
The comms was never intended to tell people about any imminent changes to our Line Rental Saver product (that omission is perhaps a mistake we can learn from).
The system should send an email notification well before the LRS pre-paid period is coming to an end with all the information you require for making an informed decision as to whether or not you want to stay with us.
Quote from: Salmo 1) The price will be increasing in line with the monthly rental charges, however it will still be significantly cheaper when compared to a monthly contract. Plusnet forum Bob Pullen 14th Sept (No actual figure mentioned)
True. The only reason I neglected to mention the price is because I was unsure whether or not that information was in the public domain yet and there was nobody from our Commercial Team to hand to advise me. Better safe than sorry
Quote from: Salmo 2) When will we be informed as to the increase in cost of the annual line rental saver so I can make an informed decision as whether I stay or move?
I don't think such notice will be sent until you're approaching the end of your current term. Plusnet forum 14th Sept Bob Pullen
As I mentioned above. I think it's around three months before the end of a 12 month term that you're sent an email/are able to renew your subscription.
Quote from: Salmo 3) Thank you for your query. At the moment there are no plans to change the price of Line Rental Saver but for obvious reasons this cannot be guaranteed. Reply to a ticket on 15th Sept.
Sorry, Kelly's already explained that one here.
Quote from: Salmo 4) Line rental saver provide 12 months standard telephone line rental with no minimum contract term for a reduced equivalent monthly charge of £10.49 Found in a link sent by a friend. Received from him on 15 Sept
Yes, that's true. Not sure what you're getting at here. Bear in mind that the terms also dictate the following:
[quote author="Plusnet T's & C's"]Line rental saver is non-refundable and must be taken with a Plusnet calling plan.
Quote from: Salmo 5) We're writing to let you know that on the 28th of October we're making some changes to the price of our home phone products and call charges. We know that no one likes it when prices increase, but rest assured we'll still be cheaper than Sky, TalkTalk and BT*. Closed Service Notice 18th Sept. I can’t find any mention of annual line rental saver. (apologies if I missed it). Perhaps because this will be dearer than TalkTalk (although I don’t know if they have a price increase planned).Trying to follow the link given does not seem to take me to the new terms and conditions
You can't find any mention of it because that wasn't the aim of the email. Line Rental Saver was mentioned in some emails, specifically those to customers who didn't already have it and had opted in to the receipt of marketing offers. AIUI the new pricing for LRS is included in the terms linked from the emails we're sending.
Thanks for the reply Bob. I am in the same position as alanf which is why I was keen to know whether the annual rental was going up as well as the monthly. I will be interested to see your response to his question. Unfortunately for me I think I can guess the answer. 
ps all I meant by point 4 was that he had found on the 14th Sept the new terms and conditions from 28/10/12 quoting the new price whilst some staff didn't seem aware it was in the public domain.
Hopefully this is an end to the matter as far as I am concerned now that I have made you aware of my feelings
Update My guess was wrong and I'm happier.
ps all I meant by point 4 was that he had found on the 14th Sept the new terms and conditions from 28/10/12 quoting the new price whilst some staff didn't seem aware it was in the public domain.
Hopefully this is an end to the matter as far as I am concerned now that I have made you aware of my feelings
Update My guess was wrong and I'm happier.
It was also stated here by Bob but perhaps wasn't too obvious - I certainly missed it until now
Quote from: Bob <snip>
The system should send an email notification well before the LRS pre-paid period is coming to an end with all the information you require for making an informed decision as to whether or not you want to stay with us.
<snip>
Quote When will we be informed as to the increase in cost of the annual line rental saver so I can make an informed decision as whether I stay or move?
I don't think such notice will be sent until you're approaching the end of your current term. Plusnet forum 14th Sept Bob Pullen
As I mentioned above. I think it's around three months before the end of a 12 month term that you're sent an email/are able to renew your subscription.
Thank you for stabbing us in the stomach while squeesing the juice out of our bollocks!!!
Happy bunny customer
feel like being taken for an idiot...
Happy bunny customer
feel like being taken for an idiot...