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Plusnet wins Which? recommendation for seventh time

March 25th, 2015 at 14:20 by Plusnet

We at Plusnet pride ourselves in providing a top-notch service to all of our customers, and that work was recognised this week by Which?, who recommended Plusnet for the seventh time.

We received a score of 72% in the latest Which? Broadband Customer Satisfaction Survey, following a series of updates to Plusnet’s service including; a Live Chat web service, which launched in November to help the customer service team answer customer questions more quickly, and the new Hub Zero router, offering a sharper performance while using 40% less energy than previous models.

Andy Baker, Plusnet CEO said: “We are thrilled to receive this recommendation for the seventh time from Which?  We would like to thank everyone who took part and fed back on our services. It’s a privilege to receive this prestigious recognition, which is a testament to the continued focus we put into ensuring our customers get the best experience for their broadband service.”      

We would like to thank both Which? and our customers for the excellent recommendation and continued great feedback.


Call charges to service numbers are changing

March 11th, 2015 at 08:59 by Plusnet


Telephone numbers starting 08, 09 and 118 are called ‘service numbers’. You might use them to make phone calls to organisations such as banks, travel services, government departments, or even to vote in TV shows.

From 1 July 2015, the regulator Ofcom is changing the way these numbers are charged for. The changes are designed to make the cost of calls clearer, and they are being communicated through a campaign called UK Calling.

Service numbers

These are numbers for contacting organisations. They start with the prefix 084, 087 and also include 118 for directory enquiry and premium rate service numbers beginning 09.

From 1 July 2015, the cost of calling any of these numbers will be split into two parts:

  • The access charge: This is what we charge you, per minute, for connecting the call. We will be communicating our access charges to existing customers before 1 July 2015.
  • The service charge: This is the remainder of the call charge. The organisation you are calling decides the service charge, and must communicate it. For example, if the service charge was 20p per minute, the organisation you are calling might say “Calls cost 20p per minute, plus your phone company’s access charge”.

By adding together the access charge and the service charge, you’ll know exactly what the call will cost you.

Freephone numbers

Numbers beginning 0800 and 0808 are already free to call from landlines, including your Plusnet phone, however from 1st July 2015 they will also be free to call from your mobile phone.

Find out more

All these changes apply across every landline and mobile phone – not just your Plusnet phone.

Find out more at

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Plusnet Joins Government Business Broadband Scheme

February 20th, 2015 at 12:00 by Chris Parr


Here at Plusnet we love helping UK business, so we’re proud to announce that we’ve joined a scheme to help small businesses get faster speeds by upgrading to Superfast Broadband.

Broadband Delivery UK (BDUK) is a government initiative that aims to create 22 “SuperConnected Cities” across the UK in 2015, along with providing Superfast Broadband to 95% of the country by 2017. By participating in the scheme, we will be helping more UK businesses take advantage of the benefits of Superfast Broadband – faster communication, increased productivity, efficiency and reliability, and the freedom to create new business opportunities.

The scheme helps by offering businesses a £120 reduction, towards the cost of upgrading to fibre.  The £120 discount will be passed on to our customers in the form of a reduction to the monthly subscription.

This is available to both new and existing customers providing they meet the following requirements:

  • Located within an eligible area of one of the 22 cities taking part in the scheme. Each customer must check their postcode at to find out if their eligible.
  • They are a SME, registered charity, social enterprise or sole trader.
  • The connection is for the main business premises. Businesses can apply for a connection at home if this is their main work base, but this does not apply if they work from home occasionally.
  • The Superfast Broadband service they select must deliver a minimum speed of 30Mb. If on an existing Superfast Broadband service of 30Mb or greater, they can qualify for the scheme if the upgraded Superfast Broadband service delivers at least twice the speed of the current service.
  • Employs less than 249 people or volunteers.
  • Have a turnover of less than £41m and/or have a balance sheet of less than £35.5m.
  • Have received less than £120k in public grants in the last 3 years.
  • Do not have a parent company or linked enterprise which does not meet the eligibility criteria.
  • Each business can only qualify for 1 voucher to their main business premises. If they have multiple offices, they cannot receive grants for each location.

Andy Baker, CEO at Plusnet, commented:

“At Plusnet we are really proud to champion small businesses.

“We know that reliable fast broadband is such an important element of any business, and supporting this scheme is a fantastic chance for us to give the businesses that make up the backbone of the UK economy a helping hand.”

Customers who qualify for the BDUK Connection Vouchers scheme will still be eligible for Plusnet’s great Fibre discounts so call us today on 0800 0232221to see if you can get Fibre from as little as £2.99*.

For more information about the BDUK Scheme visit

*Available to new Plusnet Business customers eligible for the BDUK Scheme who sign up to a 24 month contract and take Plusnet Unlimited Fibre Business Broadband with Plusnet Business Line Rental.  For customers signing up by 24th March 2015 by calling Plusnet. Eligibility criteria applies; call Plusnet for details.
For Unlimited Business Fibre Broadband with the BDUK Scheme, if you are located in a low cost area and take Plusnet Business Line Rental at £10.50 a month you pay £2.99 a month for the first 12 months, then £33.00 a month from month 13 (otherwise £7.99 a month for the first 12 months, then £38.00 a month from month 13).

Router delivery of £4.99 applies, should you choose one. Prices exclude VAT at 20%. Plusnet plc, Registered Office: The Balance, 2 Pinfold Street, Sheffield, S1 2GU. Registered in England no: 3279013. Plusnet plc. All rights reserved. 


Plusnet wins not once but twice at key customers awards

January 30th, 2015 at 16:15 by Catherine

True Sheffield grit and determination showed this week as our team braved the adverse weather to get in to the offices, demonstrating the teamwork and will to win that is core to the people of Plusnet.

We all take pride in the continued service we deliver to our customers: it’s reasons like this  that Plusnet has continued to be recognised by the industry and customers. This never failing commitment to customer service was recognised in two separate award wins this week.

At the MoneySuperMarket Awards this Wednesday, Plusnet scooped three major awards, all voted for by our customers: Best Value Broadband, Best for Quality and Reliability and Best for Customer Service. And Thursday night, we did it again at the uSwitch Broadband Awards, where Plusnet won the much coveted Best Customer Service, Best Value  Home Broadband and Best Broadband and Homephone awards.

This is a a real testament to the quality of people in our business and the hard work we have put in over the last year.


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