New research shows that more people are switching broadband suppliers, looking for cheaper broadband, better customer service and increased data allowances. At Plusnet, delivering cheap broadband and great customer service is at the centre of everything we do – and we’ve won a few awards for it too. So, this piece of news definitely grabbed our attention.
Read on for more about the research – and to find out what we’re taking from it …
Here at Plusnet Towers we’re proud to be able to offer you great value standalone broadband for the lowest price in the UK.
It’s not just great value that we get recognised for though, we also take great pride in our award winning Customer Service.
Some of you may already know that over recent years our Customer Support Centre has operated across two sites, one based in our hometown of Sheffield, and another out in Durban South Africa that we inherited with the Madasafish brand when BT acquired the ISP ‘Brightview’ back in 2007.
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It’s been a long time since we last blogged about an increase in our broadband capacity, so we thought it high time that we provided people with a quick update…
With the exception of the Service Status announcements here & here, the last time we announced a bandwidth increase was back in April, after lighting in excess of 500Mbps of extra capacity!
I’m sorry for the continued broadband speed and performance issues that some of you have said you are experiencing. This time last week we posted an update about the recent problems affecting our broadband network, highlighting the work in hand to address them. You can read the network update on our customer support pages.
Bringing our broadband network back to optimal performance for all of our broadband customers is of the highest priority for us. My team is focussed and determined to both achieve and maintain network stability. Whilst we are seeing improvements in many of the areas we are working through, earlier today we have suffered a major hardware failure on our PCL-AG02 gateway. This failure was outside of our control and we are working with our suppliers around the clock and throughout the weekend to replace the hardware.
As always, we’ll keep you fully updated at http://status.plus.net with the latest news.
Anthony
Anthony Vollmer
CEO, PlusNet
It may seem odd to write a blog about blogs. Having said that, it might also seem perfectly normal, too.
We’re proud of our blogs and hope you find them both interesting and informative. And we’re very pleased now to have been included in Online IT Degrees’ Top 100 Blogs for the industry.
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We're a Yorkshire-based provider selling broadband and phone services to homes and businesses throughout the UK. Winner of the ISPA 2010 'Best Consumer Customer Service ISP' Award, we're proud to offer the UK's best value standalone broadband.
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