It may seem odd to write a blog about blogs. Having said that, it might also seem perfectly normal, too.
We’re proud of our blogs and hope you find them both interesting and informative. And we’re very pleased now to have been included in Online IT Degrees’ Top 100 Blogs for the industry.
Have you ever needed to set up a router for a friend or neighbour? Maybe you’re one of those people who find the whole prospect of configuring a new piece of equipment daunting? I’m happy to say that there’s now a solution to this problem. Over recent weeks we’ve been trialling routers which are easier to set up, all you need to do is plug them into your PC, the power socket, and the phone line and the router does all the rest for you.
Sounds too good to be true? Well it isn’t! From today it becomes a reality.
We’re delighted to announce a refresh of our business products.
Our new products start at just £10 for the entry level service, perfect for the small/home office in the current climate.
For the first time ever you’ll now be able to add a Business line rental and call plan to your broadband choice from us.
Did you know that our website is far more than just a place to buy broadband? We’d hope we can improve your online experience and maybe even make your life a little bit easier. Let’s have a quick look: More…
We’ve written this blog post as a response to the large amount of commentary this week regarding the IWF Child Abuse Image list and our implementation of it. Although we’ve responded openly to questions about our implementation in the forums, it makes a lot of sense to have one official place for information about it, so that’s the purpose of this blog. The Plusnet IWF implementation has been covered on The Nock Blog, BoingBoing the The Guardian. The Wikipedia coverage can be read on http://en.wikipedia.org/wiki/IWF_block_of_Wikipedia
As we’re approaching the festive season I’ve been offered some prize Community Site real estate to impart some truly exciting news on the plans that one of Santa’s performance-focused management elves has developed as a Christmas Incentive for the CSC here at Plusnet Towers.
We have it on good authority from Santa’s list of who’s been naughty and nice that there are going to be plenty of 802.11n wireless routers, dongles and shiny new MacBooks beautifully wrapped and nestling beneath Christmas trees this year. So we anticipate that we’ll be getting a few calls from stressed-out customers who’ll need a little bit of extra help (but remember if you can get online, our Support Pages offer a wealth of information!)
Ofcom has recently announced a ‘Code of Practice’ to make sure new customers are given a realistic expectation of the speeds they‘ll get with their broadband. You may remember us blogging about it when it was first announced.
During the signup process we’ll now provide information about the speeds they can expect on their line once broadband is activated. This information will then be made available on the member centre for later reference. More…
There’s been talk in the forums today about our plans for the Customer Support Centre. As you know, we have a call centre based in Durban, South Africa, in addition to our one here in Sheffield. This is where we provide customer support for Madasafish, as well as for ISPs for the John Lewis Partnership. More…
An interview with Brad and Mike from the PlusNet customer support centre.
During each month we randomly a sample of customers who have called in to complete a survey on the quality of the support they have received. The feedback and results received help us to identify areas for improvement and training within the Customer Support Centre (CSC).
Here at Plusnet we're always trying to use clever open source things to make our lives easier. Sometimes we write our own and make other people's lives easier too!
We sell broadband, phone, VoIP and more to homes and businesses in the UK. Winner of 9 out of 11 Categories in the 2008 USwitch survey. Winner of "Best Consumer ISP" at 2008 ISPA awards. Voted number 1 in the Broadband Choices 2008 survey.
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