Here at Plusnet Towers we’ve heard that some World of Warcraft players have been asking their ISPs why their gaming experience has deteriorated since installing the latest patch 3.2.2 update.
Are you a WoW player and which provider are you with? If you play regularly have you seen your gaming experience getting worse recently?
Whilst we can’t comment on the definite reasons for this we haven’t seen any widespread complaints from our customer base on this issue.
If you’re a Plusnet customer and seeing problems, all you need to do is play the game and if you’re having problems with it send us a ticket with a Wireshark capture on it and we’ll make sure the traffic is correctly prioritised.
It’s the same with any game, if you are seeing latency then just drop us a ticket with the Wireshark capture on, we’ll forward it to our traffic management gurus and they’ll see if it can be prioritised.
Chris
This entry was posted by Chris Parr on Monday, October 5th, 2009 at 4:40 pm and is tagged with Gaming, warcraft, wow and is posted in the category Gaming, PlusNet News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
I switched from AoL to plusnet on 6th October after experiencing 2 weeks of peaktime lag. The game runs perfectly now.
Excellent to hear, thanks for letting us know. If you've got any questions we can help with pop over to the forums and we'll pick them up.
Hi Chippyrich. Very glad to hear it.
This is great to see - I am switching to plusnet (literally signed up yesterday) for exactly this reason. Good to see that you guys are aware of this issue and have a workaround. Before starting the 'switching to plusnet process' I rang my previous ISPs (orange) technical support call centre and asked if they were throttling gaming ports and the guy on the other end didn't know what 'ports' were and said he wasn't trained to deal with problems that occurred during peak hours! :S
lol iam exactly same just signed with plusenet as orange havnt a clue and dont even seem bothered about my problem
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