Good news today came in the form of a BBC news article covering the results from the recent customer satisfaction survey carried out by consumer comparison site Broadband Choices.
The survey of 4,000 broadband households, conducted by independent research and consulting agency YouGov, asked consumers to rate their ISP against various criteria including quality and reliability, download time, clarity of billing and pricing, after sales support, value for money and speed of service activation.
PlusNet topped the table with a massive *79%* of PlusNet customers that were surveyed saying they were satisfied with their broadband service across *all six categories*.
Michael Philips, product director at Broadband Choices said, “We weren’t surprised to see PlusNet at the top of the table. Being a relatively small provider compared to other contenders allows them to really focus on customer service.”
We’re really happy with this piece of news and it’s a great testament to all the hard work we’ve put in over recent months to ensure that PlusNet’s level of service is second to none.
PlusNet have won a number of awards over the past 12 months or so and rest assured we’ve no intention of letting go of the reigns just yet!
If you’re new to PlusNet and this is your first visit to Community then feel free to take a look around. Hey, you might even decide you want to experience PlusNet’s excellent quality of service first hand? After all what have you got to lose!
There is just one question though… When should we expect the shiny awards trophy? I’m sure we can squeeze another one in there somewhere! 
Bob.
This entry was posted by Bob Pullen on Wednesday, March 5th, 2008 at 4:20 pm and is tagged with Awards, best isp, broadband, PlusNet, quality, value and is posted in the category Customer Services, PlusNet News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
Makes me damn proud to be part of the team. Recognition for all 
After years of rubbish service I found Plus Net the very bright light at the end of the internet tunnel.You guys rock!!!!!
Why are we NOT surprised at this news.
We didn't need a YouGov poll to tell us this but it's good to have it independently confirmed.
Best of luck to Plus net, wonderful service IMHO and awesome support.
Congratulations to everyone at Plus Net
I know i haven't stayed with Plus Net for 3 years for nothing.
Lets get that cabinet filled to the brim !.
So well deserved! I'm glad your hard work, enthusiasm and vision hasn't gone unnoticed. You've done a fantastic job and are miles ahead of the pack, guys, keep it up!
(Been with PlusNet since 2001, it feels like they're part of the family)
Congrats. Only been with you since July 07 but if the service provided since then continues I will be sticking with the best.
I haven't even been connected yet (speaking three days after applying), but already the responses and communications from plusnet have been quite exceptional.
I agree with the above. I've been with PN for longer than I can remember and, although there have been a few problems, when I hear the issues some of my friend have with their ISP's I'm very glad I stayed. I think what stands out is the openness and transparency of the PN Staff in forums and newsgroups. Well done - well deserved.
[...] think we’re something of an authority on customer support delivered online, and have a stack of awards to prove it. So I thought it would be interesting to add to the debate and provide our perspective [...]
Some mistake surely? Plusnet are hopeless in just about every respect. Unhelpful and incompetent staff, nothing done when it should be, meaningless mails when you raise an incident. AVOID LIKE THE PLAGUE!
Ouch. That sounds like you've had a poor experience. I understand that a technical team leader has called you since and your issue is being progressed as a 'fault'. In the meantime I would strongly recommend that you ensure that you have your microfilter fitted to your main telephone socket and disconnect all external extensions and phones whilst testing. We have quite a lot of support guides on the website about setting up microfilters and troubleshooting broadband faults.
Here at Plusnet we're always trying to use clever open source things to make our lives easier. Sometimes we write our own and make other people's lives easier too!
We sell broadband, phone, VoIP and more to homes and businesses in the UK. Winner of 9 out of 11 Categories in the 2008 USwitch survey. Winner of "Best Consumer ISP" at 2008 ISPA awards. Voted number 1 in the Broadband Choices 2008 survey.
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