A manager’s account of PlusNetters’ pulling together during the floods, to ensure that customer service (and quality of) was maintained during the hardest hours of many people’s lives.

Melise Jones, Head of Network Operations, gives us a timeline of how we as a business reacted through a period of increased pressure in June 2007 and how we managed to keep the business ticking over with very little customer impact.

Read More on The Comms Team Blog…

This entry was posted by Liam on Wednesday, July 25th, 2007 at 5:44 pm and is tagged with and is posted in the category Plusnet News. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.