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Wifi connection

Alruthin
Newbie
Posts: 3
Registered: ‎28-04-2020

Wifi connection

Hi my wifi keeps dropping out all the time . I need it more now as working at home . I’ve had to pay an extra £20 to my mobile provider to get more 4g . Am not happy . I’ve tried everything phone line is fine , restarted router with a pin , change the micro filter everything . Can not even get wifi calling on my mobile . 

Please help 

 

Alex 

7 REPLIES 7
KatieC
Pro
Posts: 204
Thanks: 13
Fixes: 11
Registered: ‎23-12-2019

Re: Wifi connection

Hi @Alruthin

 

Sorry to hear of the problems with your WiFi.

 

I've checked things over from my side and the broadband seems to be working as expected. I believe that the issue may be caused by wireless interference. I would suggest following the steps within our router guides to try and improve the wireless signal. Further information can be found here.

If this post resolved your issue please click the 'This fixed my problem' button
 Katie C
 Plusnet Help Team
Baldrick1
Moderator
Moderator
Posts: 11,925
Thanks: 5,312
Fixes: 421
Registered: ‎30-06-2016

Re: Wifi connection

Moderator's note:
Thread moved from broadband to My Router

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

RealAleMadrid
Aspiring Hero
Posts: 2,757
Thanks: 1,431
Fixes: 59
Registered: ‎07-07-2009

Re: Wifi connection

@Alruthin  Am I correct in saying you have just started a new "Fibre" contract. From your other posts you were not sure about the change to a broadband only service. Was the Wi-Fi working OK previously and was WI-FI calling working on your mobile, if so nothing should have changed. Wi-Fi is often called Internet but it isn't. If you connect a device using an ethernet cable to the router is that working OK? Possibly something has gone wrong with the new service and you do not have a reliable connection through the network back to Plusnet.

jab1
Legend
Posts: 17,654
Thanks: 5,754
Fixes: 265
Registered: ‎24-02-2012

Re: Wifi connection

@RealAleMadrid This topic is from 2020!! 😀

John
Champnet
Aspiring Hero
Posts: 2,716
Thanks: 1,031
Fixes: 13
Registered: ‎25-07-2007

Re: Wifi connection

I was wondering who @KatieC  is / was…..

RealAleMadrid
Aspiring Hero
Posts: 2,757
Thanks: 1,431
Fixes: 59
Registered: ‎07-07-2009

Re: Wifi connection

@jab1  The OP has made 3 posts, 2 recently.  I didn't spot the date of this post. but it's a bit of a mystery why it it showed up as a new post earlier today and was moved by @Baldrick1. I also reported that replies were not enabled, perhaps I shouldn't have bothered. The forum seems to behave rather unpredictably these days.🤔

jab1
Legend
Posts: 17,654
Thanks: 5,754
Fixes: 265
Registered: ‎24-02-2012

Re: Wifi connection

You can say this again, @RealAleMadrid :

The forum seems to behave rather unpredictably these days.🤔

 
I've zero idea as to what is going off. 😦
John