Sudden loss of WiFi 2.4 frequency
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Sudden loss of WiFi 2.4 frequency
27-02-2020 6:28 PM
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I have been very happy with the wireless performance of my hub one -- until recently! Suddenly, I find that devices (several phones, and an internet radio) will not connect unless they are within a few feet of the router -- and not always then. Sometimes the message is stuck on "obtaining ip address" and sometimes it gets as far as "Connected no internet". Occasionally it connects for a few moments and then reverts to "Connected no internet". Devices connected to the router by cable or powerline still connect normally -- it's just the wireless that isn't working -- and this is on 2.4 GHz frequency not 5. I have tried restarting the router and I have turned it off for several minutes and on again, and I have tried disabling the 5Ghz wireless -- but no improvement. I am not a techie -- I just want things to function like they used to so I can get on with my work. Can anything be done to restore the wireless performance, or has the router developed a fault? Help much appreciated!
Re: Sudden loss of WiFi 2.4 frequency
03-03-2020 1:12 PM
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Hi @jclomp,
I'm sorry to hear that you're experiencing this issue. Have you tried turning the router off for 30 seconds, then back on again? It also may be worth trying to do a factory reset of the router to see if this resolves the issue.
Re: Sudden loss of WiFi 2.4 frequency
05-03-2020 8:46 AM
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After a lot of trying to isolate the problem, having different firmware installed by plusnet I am at the end of my tether.
I am now reduced to using mobile data on my mobile at times when I am home.
Interestingly, as I wrote this I have just lost connection all together.
Re: Sudden loss of WiFi 2.4 frequency
10-03-2020 2:54 PM
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Hi @briston
I can see that you have since been in contact with us regarding this issue.
Dont hesitate to give us a shout should I be of any further help.
Re: Sudden loss of WiFi 2.4 frequency
10-03-2020 5:51 PM
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A few nights back the 5GHz stream collapsed or so it seemed. If I could understand the logs or might help.
Regards
Re: Sudden loss of WiFi 2.4 frequency
14-03-2020 7:40 PM
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- Re: Sudden loss of WiFi 2.4 frequency