No router
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- No router
No router
06-05-2020 4:45 PM
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How long is reasonable a wait especially after bt took £48 payment the day before I switched and Plusnet had there £35 on Monday so I have paid £83 this week and have no usable broadband.
Not happy
Re: No router
06-05-2020 5:40 PM
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@Bryan63 do you still have your bt supplied router ? If it's a Home hub 5 or smart hub then you can use it with Plusnet with some simple configuration. See this thread https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/td-p/1587673
The instructions in there are equally applicable to the home hub 5
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Re: No router
06-05-2020 6:00 PM
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Re: No router
06-05-2020 6:32 PM - edited 06-05-2020 6:32 PM
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Press the factory reset button on the bt router and it will go back to defaults. Then you can try again.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: No router
06-05-2020 8:07 PM
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Re: No router
06-05-2020 9:32 PM
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The Smarthub 6 is a.better device than the Plusnet offerings so it's worth persisting.
There are a couple of things that can cause problems.
In the past there was a problem if a special character was used in the Plusnet password. I understand that this has now been resolved with more recent firmware updates. The other problem is that people do not follow the instructions correctly and plug the DSL cable in before instructed.
If you try again keep the factory reset button closed for about 30 seconds and don't plug the DSL cable in until you have finished inputting your Plusnet username and password and the router is trying to connect.
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Re: No router
06-05-2020 9:33 PM - edited 06-05-2020 9:34 PM
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@Bryan63 Have you looked at the sticky thread above yours - https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/td-p/1587673/ju... its a simple guide to entering your username and password into a BT Hub 6 - the Hub 5 is similar.
It is not rocket science and will save a bit of waiting. Actually the BT Hub 6 is better than the PN one anyway.
Ahm beaten too it by @Baldrick1
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