Upgrade order started 8 weeks ago -- waiting
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: Upgrade order started 8 weeks ago -- waiting
Upgrade order started 8 weeks ago -- waiting
15-10-2018 3:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
On the 16/8/18 I requested a service upgrade from Plusnet Extra Fibre 250 (Without Phone) to Unlimited Fibre Extra (Without Phone).
Due to the lack of progress I raised a question #182166516 on 30/8/18.
This question has been closed without my agreement and without the upgrade.
I'm now in need of a second upgrade (I want to add phone to the package), but I cannot even request it because the original upgrade hasn't completed.
It's looking like I'm going to have to leave.
Help.
Eric
Re: Upgrade order started 8 weeks ago -- waiting
15-10-2018 9:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @ericparker1,
It's an odd one this because the change should have gone through fine but is still showing scheduled on your account in the past. Could you PM me a contact number and a rough time you'll be available, so I can get the option team to give you a call back tomorrow and get this resolved in full for you.
Re: Upgrade order started 8 weeks ago -- waiting
16-10-2018 11:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @ericparker1,
I understand you've Pm'd some info over to Joe and requested a callback this morning, however I'm afraid we'll need to get the account fixed before we can arrange this callback.
I'm going to have to raise this with a back-end team, but will personally keep you updated via a ticket on the account here: https://www.plus.net/wizard/?p=view_question&id=183622701
I hope this helps, thanks for your patience.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: Upgrade order started 8 weeks ago -- waiting