Order went backwards
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- Order went backwards
Order went backwards
14-10-2018 6:38 PM
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Re: Order went backwards
15-10-2018 11:46 AM
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Hi @Alexlee4665
I am really sorry to hear about the lack of updates you have received from us.
I have looked into your query and responded via a ticket on your account here
Please get back to me if you have any further questions
Re: Order went backwards
15-10-2018 8:43 PM
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hello, thank you for the response however does this mean my soonest activation date is the 25th October from today? or can i phone BT (my previous ISP) to cease the line earlier so the order can go through?
i'm also wondering if my plusnet order can be cancelled and refunded? i am going away on the 29th october and won't be back until the 22nd of november.
Re: Order went backwards
16-10-2018 4:48 PM
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Hello @Alexlee4665
I have updated your ticket in regards to your query. You can view this by Clicking Here
Should you need any further assistance, feel free to ask.
Re: Order went backwards
16-10-2018 7:58 PM
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i have called my previous ISP to cancel a cease order on the line now, they said it should be completed in 48 hours or the latest time is friday 19th october. With this you should be able to process and continue my order?
thanks
Re: Order went backwards
17-10-2018 12:57 PM
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Hi @Alexlee4665,
I have responded to your query via your account. You can view this here: here
Should you have any further queries, please get in touch.
Thank you,
Aisha
Re: Order went backwards
19-10-2018 1:47 PM
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Re: Order went backwards
19-10-2018 5:10 PM
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Hello @Alexlee4665
I am sorry to hear that you're unhappy with the live date you have been provided. I have responded to your query with a ticket, you can view my response by Clicking Here
Best wishes.,
- Wakas
Re: Order went backwards
19-10-2018 7:15 PM
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i'm not too bothered about the live date, but everywhere on plusnet's site indicate you will send me a router hub a day before my package goes live which is the problem here. If it is possible, could you send it before the 28th october? I won't be home to collect it after that and my neighbours are not very trustworthy (had a couple of problems with them in the past about opening my packages when i wasn't home to collect it from the delivery courier)
Re: Order went backwards
20-10-2018 10:51 AM
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Hi @Alexlee4665
Thanks for getting back to us.
I understand your concerns, I have manually arranged your router to be dispatched. This may take up to 5 working days however they are delivered 1st class by Royal Mail so are usually there earlier. I would advise that it should fit through your letterbox if this is of a standard size, but to be sure it will be with you soon.
If you have other questions feel free to get in touch.
Re: Order went backwards
20-10-2018 7:21 PM
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Thank you very much
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