Openreach unhelpful
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Openreach unhelpful
14-09-2018 8:56 AM
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Re: Openreach unhelpful
14-09-2018 9:01 AM
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Moved to 'My Orders' from 'Fibre'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Openreach unhelpful
14-09-2018 1:23 PM
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Hello @Ar1987
I do apologise for any inconvenience caused by this and the time length you were given to review your query. I can see you managed to speak to a member of our team earlier today as well.
Did you get all the information you needed or would you prefer we look into the matter further for you?
Re: Openreach unhelpful
21-09-2018 6:43 AM
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Thanks for your reply.
I was told I would be refunded but haven’t received that yet. If you can check as to where my refund is?
How long does it usually take?
Thank you
Re: Openreach unhelpful
21-09-2018 2:37 PM
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Re: Openreach unhelpful
02-10-2018 12:04 PM
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Awful experience
Re: Openreach unhelpful
02-10-2018 7:48 PM
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Leave this with me, I want to speak to someone in the billing department but they're gone for the day. I'll chase this up tomorrow morning when I'm in and get back to you.
Re: Openreach unhelpful
04-10-2018 10:00 PM
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Re: Openreach unhelpful
05-10-2018 12:07 PM
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Re: Openreach unhelpful
15-10-2018 2:35 PM
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I was told I would be given a full refund as openreach didnt install a new line.
Instead I’ve only been given £23.99 not the £50 for the failed install.
Such a awful service
Re: Openreach unhelpful
15-10-2018 5:37 PM
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Re: Openreach unhelpful
15-10-2018 6:50 PM
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I’ve been lied to so many times. When openreach couldn’t install and I called up was over a month ago now 14/09. When I was on the phone I was promised a full refund within 10days.
It’s ridiculous how company’s are happy to take your money but not give it back.
Re: Openreach unhelpful
16-10-2018 5:31 PM
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Sorry to hear that.
From what I can see a billing agent picked the ticket up on the 4th and advised you'll receive your refund by cheque within 14 days.
If you don't receive it by the close of play on Thursday please let us know.
Apologies for the inconvenience caused.
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