Lie after lie

[#1]

Told Plusnet months ago about our house move. Moved 2 weeks ago and still no internet! Get told it will be activated soon and then finally get a date of 16/03. Call up on 16/03 and get told it can take till midnight - guess what still not working!! Router is still red and no activation message received.
Plusnet sort out ASAP!!!!!

[#2]

Glad we were able to get your issues resolved over the phone today. I've sent you an email summarising out call.

Please reach out if you have any further issues.

-Adam