Cancellation before installation
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Cancellation before installation
15-02-2017 9:13 AM
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I ordered fibre broadband with Plusnet last week and now want to cancel -- I've been charged an installation fee and the amount for the first month. Does anyone know if these will be refunded to me if I cancel? My service isn't due to be installed until February 27th.
Thanks.
Re: Cancellation before installation
15-02-2017 10:18 AM
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Hi there,
I'm sorry to hear you would like to cancel your order.
You're currently within your 14 day cooling off period from when you first signed up to us. If you contact us on 0800 013 2632 (Selecting option 1, then option 2) the Customer Options team will be able to provide a full refund and process the cancellation.
If there's anything I can do to help you choose to stay please let me know.
If this post resolved your issue, please click the 'This fixed my problem' button
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