accepted new special offer on contract; confirmation email has incorrect pricing
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accepted new special offer on contract; confirmation email has incorrect pricing
06-07-2020 4:34 PM - edited 06-07-2020 4:34 PM
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For 'Unlimited Fibre Extra', I was on a discounted price of £20.99 - £7.99, due to end 02/11/2020. In my account area, I was offered a new discounted price of £20.99 - £8.99, starting a new 18 month contract. Fine, looks good, I'll accept that, I thought. 🙂
The confirmation email, however, says my monthly subscription will be £40.99 for 18 months.
Is this just some transient error, until the existing contract is fully replaced by the new one?
I also have £9 for the Unlimited call package, and line rental is paid up for another 11 months or so, via the line rental saver.
Any clues?
thanks, Andy
Re: accepted new special offer on contract; confirmation email has incorrect pricing
09-07-2020 8:15 AM
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Are there any Plusnet staff here, who are able to comment on this, please?
Re: accepted new special offer on contract; confirmation email has incorrect pricing
09-07-2020 7:39 PM
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Hi @ahmahmahm
Check at https://www.plus.net/wizard/?p=search to see if a Question has been raised specifying what you agreed to
Dave
Re: accepted new special offer on contract; confirmation email has incorrect pricing
09-07-2020 8:25 PM
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Hi Dave, and thanks for the reply.
The tickets there show the same incorrect information about now being on Unlimited Fibre Extra, for £40.99 per month for an 18 month contract, when it should be £12.00 per month for that period.
I clearly wouldn't have agreed to that package at that price. That's nearly double the advertised, non-discount price for that package. Must be some mistake.
Andy
Re: accepted new special offer on contract; confirmation email has incorrect pricing
09-07-2020 8:38 PM
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Yes, that is really bad. Try phoning and choose "thinking of leaving". They should be able to sort it.
Dave
Re: accepted new special offer on contract; confirmation email has incorrect pricing
09-07-2020 8:41 PM
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I've noticed that my total monthly price would be £40.99, if I take the expected £12.00 for the fibre bb + phone package, plus the expected £9.00 for call package, plus £19.99 for line rental, which I won't pay since I'm in the middle of a prepaid line rental saver period. Is this, in fact, just a badly-worded email from Plusnet?
Andy
PS thought you were staff.
Re: accepted new special offer on contract; confirmation email has incorrect pricing
10-07-2020 2:18 PM - edited 10-07-2020 2:18 PM
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Hi Andy
Just checked my new contract details and it the only price there is the broadband. I also have LRS
Dave
Re: accepted new special offer on contract; confirmation email has incorrect pricing
10-07-2020 3:03 PM
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Got through to the support line guys after a 25 minute hold - not too bad these days. I am assured that everything is fine, and the confirmation email is just not very well written. We'll see when the next payment goes out.
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