Topcashback tracked but not paid - and no £75 Amazon gift card
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Topcashback tracked but not paid - and no £75 Amazon gift card
10-04-2015 8:17 AM
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Can a Plusnet Rep help, please?
Re: Topcashback tracked but not paid - and no £75 Amazon gift card
10-04-2015 9:28 AM
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The Topcashback would probably also be linked to the go live date not the order date as you could always cancel before it has gone live with no penalty
Re: Topcashback tracked but not paid - and no £75 Amazon gift card
10-04-2015 10:16 AM
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Quote This price cannot be used in conjunction with any other offer.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Topcashback tracked but not paid - and no £75 Amazon gift card
10-04-2015 4:00 PM
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jim:quote
Re: Topcashback tracked but not paid - and no £75 Amazon gift card
10-04-2015 5:57 PM
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You will receive an email withing 10 working days of the service going live to claim the £75 Amazon voucher, once you have received this please follow the steps within.
Re: Topcashback tracked but not paid - and no £75 Amazon gift card
12-04-2015 8:03 PM
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Re: Topcashback tracked but not paid - and no £75 Amazon gift card
12-04-2015 8:08 PM
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Re: Topcashback tracked but not paid - and no £75 Amazon gift card
17-04-2015 8:19 AM
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Quote from: KatC @ puzzledoff
You will receive an email withing 10 working days of the service going live to claim the £75 Amazon voucher, once you have received this please follow the steps within.
Well today's the 10th working day after the 'going live' date of 1 April - perhaps it will arrive today. And perhaps the Topcashback will get paid too. Starting to get just a little concerned, though, that Plusnet might be just another of those companies that has to be chased to get it to pay up on its obligations.
Re: Topcashback tracked but not paid - and no £75 Amazon gift card
23-04-2015 10:59 PM
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Quote from: steve1789 good luck trying to get your £75 amazon voucher took me 5 months of complaining over and over again until i finally i received it!
I'm beginning to think this is becoming standard treatment of its customers by Plusnet. TalkTalk may have its problems, but it did at least keep to its word.
Raised the matter via online chat 20 April. Since then it's been just a series of delays - with a reply now delayed until 30 April! No Amazon voucher so far - and the Topcashback supposed to have been paid within 21 days hasn't materialised either.
The only advice I can (and will) give to anyone thinking of joining Plusnet is simple: don't trust it to pay up what it promises.
Chat reference:
Description: cashback
Kind regards,
- CSC Analyst
5:25pm, Monday 20 Apr 2015
This Question is now on hold until Wednesday 22nd April at 7:00am.
Kind regards,
Script User - Automated Script Pool
7:07am, Wednesday 22 Apr 2015
Question [ 102791215 ] is now off hold. Our Support Team will provide a further update soon.
- CSC Analyst
11:17am, Thursday 23 Apr 2015
[INTERNAL]
waiting for marketing response
This Question is now on hold until Thursday 30th April at 7:00am.
Kind regards,
waiting for marketing response
This Question is now on hold until Thursday 30th April at 7:00am.
dick:csa
Re: Topcashback tracked but not paid - and no £75 Amazon gift card
01-05-2015 5:40 PM
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- CSC Analyst
5:12pm, Monday 20 Apr 2015
Chat reference: 4301941343
Description: cashback
Kind regards,
- CSC Analyst
5:25pm, Monday 20 Apr 2015
This Question is now on hold until Wednesday 22nd April at 7:00am.
Kind regards,
Script User - Automated Script Pool
7:07am, Wednesday 22 Apr 2015
Question [ 102791215 ] is now off hold. Our Support Team will provide a further update soon.
- CSC Analyst
11:17am, Thursday 23 Apr 2015
[INTERNAL]
waiting for marketing response
This Question is now on hold until Thursday 30th April at 7:00am.
Kind regards,
Script User - Automated Script Pool
7:05am, Thursday 30 Apr 2015
Question [ 102791215 ] is now off hold. Our Support Team will provide a further update soon.
- CSC Analyst
2:57pm, Friday 1 May 2015
Dear
[INTERNAL]
No update from marketing
This Question is now on hold until Friday 8th May at 7:00am.
Kind regards,
Re: Topcashback tracked but not paid - and no £75 Amazon gift card
01-05-2015 5:51 PM
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I know it's a bit late now but I'd seriously suggest to Plusnet that the members of 'marketing' should be made to work the whole bank holiday weekend to catch up!
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
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