Topcashback issue
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Topcashback issue
10-02-2020 5:27 PM
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Hi recently signed up through topcashback. After reading T&C's noted that wasn't able to write a referral user.
I have phoned customer services today to see if this would result in my cashback being declined and whether referral could be removed: was reassured that this was fine and didnt need to cancel and reorder. I asked if a note could be placed on the system in case there was an issue and can't see any detail of phone call.
Can someone please confirm that this is the case?
Re: Topcashback issue
13-02-2020 10:14 AM
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The two things aren't compatible, but if you've been advised differently we'd need to take things on a case by case basis. I note you have an open ticket on the account so I'd ask you add the details to that ticket (ticket) so that we can find the calls and advise further.
Re: Topcashback issue
13-02-2020 4:11 PM
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I was advised to cance which I have, unfortunateltl the offer is no longer as good through TCB so will recontract now with BT
Re: Topcashback issue
13-02-2020 5:29 PM
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Re: Topcashback issue
13-02-2020 5:34 PM
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unfortunately not. I paid for line rental saver upfront how long does that take to be refunded?
Re: Topcashback issue
13-02-2020 6:44 PM
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Once processed it will be about ten days until you receive it. When the account closed the direct debit details will have been removed from the account. As a consequence, it will be a cheque refund which will be about ten days. Tony
Re: Topcashback issue
13-02-2020 7:10 PM
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can it not be returned to the original payment method?
Re: Topcashback issue
17-02-2020 11:44 AM
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Hi @crossy1
Unfortunately not - any refund for a closed account does need to be dispatched via cheque, I'm afraid as we no longer have an active direct debit on your account.
Kind regards,
Dave
Re: Topcashback issue
21-02-2020 4:58 PM
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can you tell me if the cheque has been sent as yet/when this will be?
Re: Topcashback issue
25-02-2020 6:46 PM
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