Still being charged 6 weeks after cancellation
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Still being charged 6 weeks after cancellation
Still being charged 6 weeks after cancellation
02-04-2020 11:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moved house 6 weeks ago, not only did I cancel (and got that in writing - phew!) but someone else took over the phone line with their sky account.
Plusnet have sent me a bill today and I realise they have been charging me for unlimited broadband over the last 6 weeks and plan to continue doing so!
No-one answers the phone. The online support - nothing happens. There's no email address and twitter is helpfully blocked as I'm at work.
How can I get this corrected?
Re: Still being charged 6 weeks after cancellation
02-04-2020 12:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderators Note
This topic has been moved from ADSL Broadband to My Account / Billing
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Still being charged 6 weeks after cancellation
04-04-2020 6:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I thought all the plusnet assistants were working from home?
Or are they just not working?
Re: Still being charged 6 weeks after cancellation
06-04-2020 4:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ah. Seems the complaints page gets results:
https://www.plus.net/wizard/index.html?p=wizard&page=22909&wizard_id=38
For anyone who is as frustrated as I was.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Still being charged 6 weeks after cancellation