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So long matey, thanks for the fish...
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So long matey, thanks for the fish...
30-03-2017 10:25 AM
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So after a long time of putting up with plusnet, ive had it, i'm leaving, i just would like one of the staffers to confirm that my account be transferred over to now tv broadband on the 5th April as has been agreed.
I cant believe that a company who's USP is 'customer service' can be soooooo bad at it. 90 minutes in a call queue? Standard.
14 days without service? Happened on a couple of occasions
But now you appear to be billing me at random points in the month for random amounts of money. The past 3 monthly bills have been on differing dates. They have all been for different amounts...why?
No on 2nd thoughts i dont care, im off , wish me luck with now tv. Ho-e you learn to bill people properly one day...you suck!
Jamie
I cant believe that a company who's USP is 'customer service' can be soooooo bad at it. 90 minutes in a call queue? Standard.
14 days without service? Happened on a couple of occasions
But now you appear to be billing me at random points in the month for random amounts of money. The past 3 monthly bills have been on differing dates. They have all been for different amounts...why?
No on 2nd thoughts i dont care, im off , wish me luck with now tv. Ho-e you learn to bill people properly one day...you suck!
Jamie
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Re: So long matey, thanks for the fish...
30-03-2017 12:05 PM
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Hi Jamie,
Sorry to see you feel that way and apologies for any long waits you might have experienced.
The last 3 bills failed in initially and you paid them afterwards which was why they were taken on different dates.
If you wanted to see a breakdown of your bill that's available here: https://www.plus.net/my.html?action=view_transactions&s=0
Also yes we can confirm that there's a request to migrate your services away on 5/4/17
I hope all goes well with your new ISP.
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- Re: So long matey, thanks for the fish...