Service Restrictions After Failed Payment
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Re: Service Restrictions After Failed Payment
25-11-2020 10:30 AM
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hi mads thanks a lot for i have just got home from work i hope every thing will be alright i will let you know thanks again from boo1
Re: Service Restrictions After Failed Payment
25-11-2020 10:56 AM
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hi mads still can't get to my account still comes up failed payment do i wait longer then 10 minuets sorry about this from boo1
Re: Service Restrictions After Failed Payment
25-11-2020 1:10 PM
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hi mads there are restrictions i still says failed payments what should i do next thanks from boo1
Re: Service Restrictions After Failed Payment
25-11-2020 3:09 PM
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Hi boo1, sorry to see that, I've checked your account and I can see there's more that needs to be done to remove the restrictions. I've passed a ticket through to the right team and we should have that sorted within the next few hours for you.
Sorry for any inconvenience caused.
Re: Service Restrictions After Failed Payment
25-11-2020 7:04 PM
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hi adam thanks a lot for doing this for me i got through to my account page but when i get to the billing page to change my payment back to my debit card it says sorry try again later everything else is lifted so on friday if it is still the same on friday can i make payment through my bank could you tell me what the sort code and account number is so i can pay the late bill as you know i am hard of hearing i get in touch over the phone i will still be under 14 days on friday so please could make sure get to my account page on friday i try again in the morning to see if i can change my payment thanks again adam from boo1
Re: Service Restrictions After Failed Payment
26-11-2020 10:00 AM
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hi adam i just bean on to change my payment to my debit card it just say retry so could you give me plusnets sort code and account details so on friday i can set a payment through my bank thank you ps i cant set up a direct debit with getting paid every 2 weeks the dates wont be the same every month thanks from boo1
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