cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Price increases

Kaiserb
Newbie
Posts: 3
Registered: ‎13-02-2023

Price increases

‎13-02-2023 3:17 PM

Hi new costumer here and not a very happy one
I’ve been with plusnet one week and received an email informing me that my bill will be increased next month
What an absolute joke
Message 1 of 8
(739 Views)
0 Thanks
7 REPLIES 7
MisterW
Superuser
Superuser
Posts: 15,203
Thanks: 5,825
Fixes: 415
Registered: ‎30-07-2007

Re: Price increases

‎13-02-2023 3:21 PM - edited ‎13-02-2023 3:22 PM

Like almost all other ISP's , PlusNet are increasing their prices by CPI + 3.9% in March. I'm afraid It was detailed in contract advice & the T & C's when you took out the contract https://www.plus.net/help/legal/2023-pricing-changes-faq/

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Message 2 of 8
(736 Views)
0 Thanks
Kaiserb
Newbie
Posts: 3
Registered: ‎13-02-2023

Re: Price increases

‎13-02-2023 3:31 PM

Vodafone don’t seem to be as I’ve just had a chat with them and I’ll be going back to them if I can get it done before my cooling off period runs out
Message 3 of 8
(729 Views)
0 Thanks
Baldrick1
Moderator
Moderator
Posts: 11,809
Thanks: 5,255
Fixes: 420
Registered: ‎30-06-2016

Re: Price increases

‎13-02-2023 3:54 PM

@Kaiserb 

Are you aware that the 14 day cooling off period starts the day after you signed up, not the go live date?

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Message 4 of 8
(718 Views)
0 Thanks
Kaiserb
Newbie
Posts: 3
Registered: ‎13-02-2023

Re: Price increases

‎13-02-2023 4:02 PM

Yes yet another con
Message 5 of 8
(710 Views)
0 Thanks
MisterW
Superuser
Superuser
Posts: 15,203
Thanks: 5,825
Fixes: 415
Registered: ‎30-07-2007

Re: Price increases

‎13-02-2023 4:05 PM

According to this https://www.theguardian.com/business/2023/feb/13/uk-mobile-broadband-firms-bt-ee-vodafone-huge-price... Vodafone ARE increasing their prices

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Message 6 of 8
(707 Views)
0 Thanks
jgb
Champion
Posts: 819
Thanks: 526
Fixes: 22
Registered: ‎01-08-2007

Re: Price increases

‎13-02-2023 4:39 PM

And also according to legal term on their we page.

Message 7 of 8
(679 Views)
0 Thanks
Longliner
Seasoned Pro
Posts: 598
Thanks: 306
Fixes: 7
Registered: ‎22-10-2014

Re: Price increases

‎13-02-2023 4:42 PM

@Kaiserb  ---   Ofcom has allowed every ISP and phone provider to increase prices every March by CPI+3.9% and this is clearly stated in your contract. Currently I think CPI is 10% so everyone is facing a 14.9% price hike.

Do you really think that any ISP is going to pass up this chance to impose a whopping price rise? If you do find one, please let us know.

 

Mike

Message 8 of 8
(678 Views)
0 Thanks