Plusnet Protect
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Plusnet Protect
08-04-2013 6:32 PM
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Is the EU automatically billed £2 pm even though they didnt download it, havent used it, nor were aware of the charge for this?
Re: Plusnet Protect
08-04-2013 7:35 PM
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Ive just gone through all the EU's tickets and I cant see anything where it makes it clear to them they they need to opt out of Plusnet Protect.
The only reason its come to light now is because they queried their bill with me and how much they are paying.
Re: Plusnet Protect
08-04-2013 7:47 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Plusnet Protect
08-04-2013 7:49 PM
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On Extra and Unlimited it is a free option (but still has to be selected). Just wondered if the EU had downgraded from one of these account types to an account type (Value or Essentials) where it is charged.
Re: Plusnet Protect
08-04-2013 8:02 PM
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Yet when I go to the add one section this is what I see
Quote Free till 30-03-2013 then £2.00 a month
afaik theyve never touched this, yet they are being billed £2 for it this month.
See screen caps
Re: Plusnet Protect
08-04-2013 8:05 PM
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Re: Plusnet Protect
08-04-2013 8:21 PM
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PN wont speak to me any more due to some new DPA thingy coming in this month and I dont think my voice is quite deep enough to pretend to be an 80y/o guy.... nor do I want to confuse him by getting him to do it.
Any of the CS reps want to pick this up for me please if I PM the username?
dick:quote
Re: Plusnet Protect
08-04-2013 8:32 PM
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Re: Plusnet Protect
08-04-2013 8:45 PM
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Just looked on the bill and yes it is being charged
Quote 1 Plusnet Protect (3 months free) charge 08/04/2013 07/05/2013 £2.00
Re: Plusnet Protect
09-04-2013 12:19 AM
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It's free in any case on Unlimited. However as in the options image Oldjim posted I (on Unlimited) also have both the charged and free options listed.
Re: Plusnet Protect
09-04-2013 4:10 PM
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Happy to take the PM with the username, sorry about the late reply. Alternatively just drop a ticket ID into this thread and I'll pick it up from there.
Re: Plusnet Protect
09-04-2013 4:30 PM
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Re: Plusnet Protect
09-04-2013 5:04 PM
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Re: Plusnet Protect
09-04-2013 5:35 PM
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