Since re-contracting 10 days ago 15 June and upgrading to FTTC i have spent more time on the phone to PN, asking for my new prices to show correctly on my account, that was sorted out once ,then a second call as it had changed again. Then upgraded to FTTC on 27th but phone line knocked out at same time, then today I checked account details, all my price details changed again and my broadband details as agreed to in my contract are wrong on the account, I now have six questions open. ONE starts regretting making any changes as these are just the basic details you expect to be correct on viewing our account.
The contract i agreed to was for 24months @ £21.99 per month
speed Down 24 - 35mb Up 4 -6mb Min Guaranteed Speed - 22.6mb
This was confirmed in Emailed copy of contract
Have phoned in and got the prices correct but all other details are wrong.
