Notice to take payment that is not due
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Notice to take payment that is not due
06-10-2014 12:40 PM
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I've just picked up an email from PN that is an Advance Notice of Direct Debit in the amount of £12.99 to be taken on or after the 8th of October.
I am not a customer and in fact PN likely owes me a small amount in refund. My account, both phone and broadband, ceased with you on the 25th of September. I'd appreciate it if someone could sort this out and ensure PN does not attempt to take undue monies from my bank account.
Thanks.
Re: Notice to take payment that is not due
06-10-2014 12:47 PM
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Sorry about this. I've informed our Billing team of your services migrating away - it seems that the account hasn't been closed down and as such the requested payment has been processed incorrectly. Our Billing team will follow this up shortly.
Re: Notice to take payment that is not due
07-10-2014 1:39 PM
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Re: Notice to take payment that is not due
09-10-2014 3:05 PM
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Thanks.
Re: Notice to take payment that is not due
09-10-2014 3:49 PM
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This refund was actually issued on the 2nd, but took a few days to reach you. The matter is still due to be picked up by our billing team. Sorry for the delay.
Matty
Re: Notice to take payment that is not due
26-10-2014 7:02 AM
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With all politeness, please get this sorted! This is only going to further my justifications for leaving the 'service' in the first place.
Re: Notice to take payment that is not due
26-10-2014 6:24 PM
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Of course your outstanding problem with PN still needs to be resolved, but you can get a refund and prevent any other debits by contacting your bank.
Re: Notice to take payment that is not due
27-10-2014 12:50 PM
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I'm really sorry for these issues. I've now closed the account and refunded the £12.99 overpayment.
This will be back with you in approximately 5-7 days.
Thanks for your patience and I wish you all the best for the future!
Re: Notice to take payment that is not due
28-10-2014 5:38 AM
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Thanks for the reminder quelquod. I'll bear that in mind for the future.
Re: Notice to take payment that is not due
08-11-2014 5:36 PM
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Re: Notice to take payment that is not due
13-11-2014 2:51 AM
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I am still waiting for the full and proper refund. A very BAD show for PlusNet to completely ignore people, especially when they owe those people money.
Re: Notice to take payment that is not due
13-11-2014 9:53 AM
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Re: Notice to take payment that is not due
13-11-2014 9:56 AM
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Let me have a look at what's going on here and get back to you.
Re: Notice to take payment that is not due
13-11-2014 10:03 AM
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Re: Notice to take payment that is not due
14-11-2014 11:54 PM
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