Nightmare trying to get redemption for recommending a friend!
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Nightmare trying to get redemption for recommending a friend!
16-07-2013 11:48 PM
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Re: Nightmare trying to get redemption for recommending a friend!
17-07-2013 8:33 AM
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Explain that you have made a referral, and mention the username of the person that you referred.
Then get the person you referred to use the same link to raise their own support ticket, and get them to state that you referred them.
That is all you need to do, and the referral will be manually applied to your account.
Vigor 130 modem, pfSense 2.6.0 router, DrayTek WAPs, Devolo dLAN 500, Gigaset N300A-IP VoIP DECT
Re: Nightmare trying to get redemption for recommending a friend!
17-07-2013 11:24 AM
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Re: Nightmare trying to get redemption for recommending a friend!
17-07-2013 11:30 AM
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Thanks for your feedback on that and sorry you had difficulties finding help, if you get stuck with anything again try searching here https://portal.plus.net/help/ that should point you in the right direction (i.e point you to raising a support query/calling in/send you to the right help page) failing that you can always post on the forum as you've done here and a member of the online community such as Purleigh or a member of staff like myself will usually be around to help, I can see that you've raised a ticket now so our customer support guys will pick that up and get back to you ASAP.
Adam
Re: Nightmare trying to get redemption for recommending a friend!
22-07-2013 11:42 AM
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Re: Nightmare trying to get redemption for recommending a friend!
22-07-2013 11:46 AM
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Re: Nightmare trying to get redemption for recommending a friend!
22-07-2013 12:47 PM
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Re: Nightmare trying to get redemption for recommending a friend!
22-07-2013 1:02 PM
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Re: Nightmare trying to get redemption for recommending a friend!
22-07-2013 4:18 PM
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Re: Nightmare trying to get redemption for recommending a friend!
23-07-2013 7:29 PM
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Re: Nightmare trying to get redemption for recommending a friend!
23-07-2013 7:43 PM
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Quote from: MW45 sky gives you £70 in vouchers per person
I'd rather have a small but regular amount knocked off my bill.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Nightmare trying to get redemption for recommending a friend!
30-07-2013 7:30 AM
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Even the help pages are out of date!
The current system LIES!

Re: Nightmare trying to get redemption for recommending a friend!
30-07-2013 9:21 AM
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Re: Nightmare trying to get redemption for recommending a friend!
30-07-2013 9:22 AM
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Re: Nightmare trying to get redemption for recommending a friend!
01-08-2013 6:56 AM
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However the simple fact is that I've not had discounts applied to my monthly bills vis:
Invoice Value Balance Invoice Date Status Description
43175934 £-4.00 £0.00 30/07/2013 Credit Note Account Credit Note
43048103 £15.73 £0.00 24/07/2013 Fully Paid Scheduled Payments
42332396 £15.73 £0.00 24/06/2013 Part-Paid Scheduled Payments
42239144 £-3.00 £0.00 20/06/2013 Credit Note Account Credit Note
42239138 £-0.75 £0.00 20/06/2013 Credit Note Manual spending of referral tokens by
41625138 £15.97 £0.00 24/05/2013 Part-Paid Scheduled Payments
40927345 £15.73 £0.00 24/04/2013 Fully Paid Scheduled Payments
40236358 £15.73 £0.00 24/03/2013 Fully Paid Scheduled Payments
39558646 £15.73 £0.00 24/02/2013 Fully Paid Scheduled Payments
39286288 £-5.00 £0.00 12/02/2013 Credit Note Account Credit Note
I've received the £5.00 on the 18th Feb and the £3.00 on the 1st July directly into my bank account NOT a simple discount as repeatedly promised!
As for the "Manual spending of referral tokens by" on the 20/6 what the h**l is that?
As I said PN has "disappeared" my questions on this subject so I can't quote their pathetic replies.
This is the latest which is vague in the extreme: NO date and NO amount!
[mremoved] - BOT - DSL Logged Faults
4:57pm, Tuesday 30 Jul 2013
Dear Mr Stoner,
A partial refund on your previous invoice has been generated and will reflect in your account over the next 2 weeks at the latest. Should there be any other problems or queries please do not hesitate to contact us.
Kind regards,
[mremoved]
I've ceased using the Questions system as it is oh ***t life's too short to enumerate all it's failings BUT:
I changed to PN as I was sick of illiterate, technically inaccurate comms with other ISPs but PN is just as bad but different!!!!!!!!!!!!!
Oh and the email notification that I set up on this thread isn't working either!!
jim:csa
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