I need to know my contract end date.
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I need to know my contract end date.
24-02-2022 1:20 PM
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Re: I need to know my contract end date.
24-02-2022 1:34 PM - edited 24-02-2022 1:38 PM
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Hi,
It should be on the landing page (Home) of the members centre
As you can see I've got a great deal ! 🤔
Dan.
Re: I need to know my contract end date.
24-02-2022 2:35 PM
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The landing page shows details of my original contract that ended in 2019. I've had two more since then.
Re: I need to know my contract end date.
24-02-2022 2:47 PM
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Yes there is a problem with the revamped Member Centre Homepage as discussed in this thread:
Re: I need to know my contract end date.
24-02-2022 2:47 PM
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Look back though past emails or closed tickets in your account. See https://www.plus.net/wizard/?p=search by adding the approximate date span when you took out the contract using 'Closed questions in date range'
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: I need to know my contract end date.
24-02-2022 3:32 PM
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Hey all, I'm really sorry to see these account issues, and thanks for flagging everybody.
I've raised this with the relevant people and as soon as I know more & got something to share, I'll post back.
In the meantime, I've dropped you an e-mail from a ticket Here with some details, including your actual contract end date.
Re: I need to know my contract end date.
10-03-2022 9:53 AM - edited 10-03-2022 9:53 AM
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Re: I need to know my contract end date.
10-03-2022 10:03 AM
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when I log in via my windows 11 using google I see the correct contract details, like my first post but with the correct prices and date, but when I log in via my Android tablet I see this
HTH
Dan
Re: I need to know my contract end date.
10-03-2022 11:57 AM
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@Gandalf wrote:
We've got this issue logged (ref: MC-1877) with our Digital Team.
If that issue is looking at the display of the correct details, can you please add that not all monetary values include a currency symbol. Such should be consistent.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: I need to know my contract end date.
13-03-2022 1:28 PM
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Re: I need to know my contract end date.
13-03-2022 5:50 PM
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Hi @lucy5
I've just dropped you an e-mail now with your contract end date.
We'll e-mail you an end of contract reminder within the last 40 days to confirm this also.
If you've got further queries, feel free to get back to me and I'll be happy to help.
Re: I need to know my contract end date.
22-03-2022 5:35 PM
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Re: I need to know my contract end date.
22-03-2022 10:34 PM
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This is still logged under ref MC-1877.
Really sorry for the inconvenience
If this post resolved your issue, please click the 'This fixed my problem' button
Re: I need to know my contract end date.
29-03-2022 8:54 PM
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Re: I need to know my contract end date.
29-03-2022 9:54 PM
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Probably best off ringing customer options team
Details for Customer options team are on this page https://www.plus.net/help/my-account/thinking-of-leaving/
0800 013 2632
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If it fixed it click 'This fixed my problem'
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