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Changing my package to a lower priced one
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Changing my package to a lower priced one
26-01-2013 12:29 PM
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Hi, can anyone please tell me if it is poss to change my broadband package to a lower priced one , it is easy to change up but when i try to go down it says that i already have a package I want to change from a £12.99 one to essentials broadband as i use the internet very seldom....Alan
[Moderator's note by Jim (Oldjim) All caps changed in title and post as per this Forum Rule ]
[Moderator's note by Jim (Oldjim) All caps changed in title and post as per this Forum Rule ]
Message 1 of 8
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Re: Changing my package to a lower priced one
26-01-2013 12:38 PM
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It would appear from what you have posted that you are on Essentials in a Market 1 exchange or Value in a Market 1 or 2 exchange so that is the lowest price you can get unless your exchange is Market 2 http://www.thinkbroadband.com/news/5630-plusnet-in-push-to-join-the-six-providers.html gives details
Is this correct or are you on a totally different package
You could check your Exchange here http://usertools.plus.net/exchanges/ and, if your exchange is Market 2 or 3 you will be able to get a reduction
Is this correct or are you on a totally different package
You could check your Exchange here http://usertools.plus.net/exchanges/ and, if your exchange is Market 2 or 3 you will be able to get a reduction
Message 2 of 8
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Re: Changing my package to a lower priced one
26-01-2013 1:00 PM
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Thanks but i think it is quicker to cancel the lot and get back to the real world for some peace
Message 3 of 8
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Re: Changing my package to a lower priced one
26-01-2013 1:34 PM
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If you go to the View My Broadband Uasge page in the Member Centre what product does it say "Your broadband product" is in the top-left corner of the frame?
David
Message 4 of 8
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Re: Changing my package to a lower priced one
29-01-2013 6:07 PM
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Quote from: alan4heidi Thanks but i think it is quicker to cancel the lot and get back to the real world for some peace
That would probably cost you a £25 cessation charge!
Message 5 of 8
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Re: Changing my package to a lower priced one
18-03-2013 9:11 PM
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You could add a nought to that £25 and i would gladly pay it to get this crappy so called I.S.P out of my life.my worst experience ever
Message 6 of 8
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Re: Changing my package to a lower priced one
18-03-2013 10:27 PM
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So what exactly is your problem? I can't see any explanation of what's gone wrong, whether anyone has tried to help and what the outcome was.
If you were with an ISP like TalkTalk, you probably wouldn't have got as far as posting what you have here, or it would have been removed!
If you were with an ISP like TalkTalk, you probably wouldn't have got as far as posting what you have here, or it would have been removed!
Message 7 of 8
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Re: Changing my package to a lower priced one
19-03-2013 9:28 AM
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Hi there,
Sorry to hear you're wanting to leave, is there anything at all we can help with? What is it that's made you want to cancel the service?
Sorry to hear you're wanting to leave, is there anything at all we can help with? What is it that's made you want to cancel the service?
Message 8 of 8
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