texting using short code numbers ?
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Re: Disappointing
06-10-2017 9:04 AM
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Just discovered this trying to make a donation to a charity appeal. I can't believe that short numbers are not supported!
Bob.
Re: Disappointing
14-10-2017 9:54 AM
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I told the PN Mob rep how disappointed I was and that it was this issue which was the deal breaker (although the EE network isn't the strongest network signal in my areas of usage).
There are many non-premium short codes. I was intending to send texts to BBC programmes, but the NHS and financial institutions would also have been useful. I suggested the short code availability should be a selectable option from your PN Mob a/c.
The absence of short codes should be identified in the T&Cs; a PN Live Chat operative couldn't direct me to this element.
PLUSNET PLEASE RECONSIDER THIS POLICY 😡
Re: Disappointing
14-10-2017 10:39 AM
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Good morning
I have passed on a suggestion to have short codes enabled on Plusnet plans.
I, of course, can't guarantee anything will be changed, but we're listening!
Thank you all for your comments and feedback; greatly appreciated, as always!
Thanks
-Oli
Re: Disappointing
14-10-2017 1:34 PM
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I understand that for business reasons short codes are not enabled, as this is something that differentiates Plusnet from the more expensive host network EE.
But, please, Plusnet make it clear on the tariff pages that this service is not available. Potential customers can then make an informed choice before signing up, preventing the bad reviews and terminated contracts when it becomes clear that short codes are not supported.
Re: Disappointing
27-10-2017 11:56 AM - edited 27-10-2017 11:57 AM
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The issue appears to be the operators' difficulty in identifying a premium charged short code.
I have emailed Ofcom (contact@ofcom.org.uk) to request they review the short code number ranges, in order for operators to identify those associated with premium charges so that customers via their account, can opt-in if they wish to use premium number texts or calls.
Maybe those of you who have a similar view can also email Ofcom by way of a campaign.
Re: Disappointing
27-10-2017 12:11 PM - edited 27-10-2017 12:11 PM
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The issue appears to be the operators' difficulty in identifying a premium charged short code.
Surely that would apply to all operators? I know Sky, like PN, don't support shortcodes at all.
Re: Disappointing
27-10-2017 12:21 PM
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![Smiley Smiley](/html/@39650D28FE4EA73A5BA77CFD0A477003/images/emoticons/smiley.gif)
Re: Disappointing
30-10-2017 11:39 AM
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Does anyone know?
Re: Disappointing
30-10-2017 12:12 PM
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Well this was 10 or so years ago, but when I was on Vodafone I used to get reversed charged text messages. Around 70p per month. They were unhelpful and said it was nothing to do with them, you must have signed up to something (I hadn't). You think how much they must have scammed off x number of people.
Got another one which ended up me complaining to me on Hotmail to them. I was shocked they didn't ignore me when I moaned and asked for my money back. They posted me a £5 note.
Problem is if it a small amount, people won't even notice, and even if they do not bother to complain.
So I think you can gather I don't like reverse charge SMS's after my "experience". If a company doesn't support them, then that for me a bonus.
If people want to donate to charity, can't you just ring them or place a donation on-line?
Re: Disappointing
on
30-10-2017
12:34 PM
- last edited on
30-10-2017
12:36 PM
by
Mav
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Hello Oli,
I'm posting here as suggested by [CSA Removed] in text chat support. I was told there are no plans to support SMS short codes, and that there was no way for me to register interest in that feature, other than by posting here. Seems a bit disappointing on both counts. Is there any news about short codes?
thanks,
Dave
Moderator's note by Mike (Mav): CSA name removed as per Forum rules.
Re: Disappointing
31-10-2017 11:01 AM
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Hi Dave!
Thanks for getting in touch with us!
With regards to shortcode numbers, this isn't a service that we currently support, nor do we have any plans at present to implement this in the future.
We have taken on board all the feedback that has been put forward to us, and this has been passed on to the relevant department as a suggestion.
If we do decide to introduce this feature in the future, we'll be sure to let all of our customers know.
If you have any feedback, feel free to post this here: https://community.plus.net/t5/Mobile/Mobile-My-Account-feedback/td-p/1398380.
- Rebeka
Re: Disappointing
09-11-2017 10:01 AM - edited 09-11-2017 10:06 AM
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Virgin Mobile don't have a blanket ban on short code SMS, but it will be treated as a special number and therefore, the cost is additional / will not be covered by any package.
When an organisation states calls/SMS will be charged at a standard rate, this is the rate of the short code service provider (e.g. usually 10-12 pence) NOT the standard rate of your mobile network operator (e.g. 5 pence).
The Phone-paid Services Authority has a #NumberChecker https://psauthority.org.uk, although it provides the charging band rather than the actual cost.
Re: Disappointing
12-02-2018 11:36 PM
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How can I add my concern that PN does not allow short code texting? So many services now require this and NO mention of this short coming was made when I signed up.
You need to 'poll' your customers to find out if it is a service they would like to pay for rather than just say that it is not being considered at this time.
Re: texting using short code numbers ?
25-03-2018 5:59 PM
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Over a year on from the majority of these comments and STILL not able to use short codes. Come on Plusnet, get this sorted out!
Re: texting using short code numbers ?
26-03-2018 10:19 PM
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It should happen by July 2019 when the recent OFCOM PAC rules are scheduled to become the norm. Short code numbers will become the mandatory common factor across all suppliers.
Optimistically support for short codes will be the first step.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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