phone call to number starting with 073 charged as outside plan
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Re: phone call to number starting with 073 charged as outside plan
22-02-2020 7:36 AM
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@RandallFlagg Dave, this is getting silly now! It's nearly 4 months since this was reported and there's still no explanation from mobile Ops?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: phone call to number starting with 073 charged as outside plan
26-02-2020 11:15 AM
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Re: phone call to number starting with 073 charged as outside plan
26-02-2020 12:53 PM
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I'm afraid not (at least not yet)
Re: phone call to number starting with 073 charged as outside plan
26-02-2020 1:50 PM - edited 26-02-2020 1:52 PM
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@markosp thanks for confirming that!
@adamwalker perhaps you'll leave a message for Dave when he's in on Friday.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: phone call to number starting with 073 charged as outside plan
02-03-2020 12:44 PM
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Hi markosp,
Dave has left Plusnet recently so I'll need to pick this up for you.
Can you send me a PM with the following so I can go through account security checks and look into this for you?
The mobile number
Address including postcode
date of birth
Thanks.
Re: phone call to number starting with 073 charged as outside plan
03-03-2020 9:54 AM
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Sent.
Thanks
Re: phone call to number starting with 073 charged as outside plan
07-03-2020 10:12 AM
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Re: phone call to number starting with 073 charged as outside plan
07-03-2020 12:15 PM
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done
Re: phone call to number starting with 073 charged as outside plan
26-03-2020 3:58 PM
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Is this resolved, and if not does it affect calls to any number starting 073?
Re: phone call to number starting with 073 charged as outside plan
02-04-2020 12:15 PM
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Re: phone call to number starting with 073 charged as outside plan
26-07-2020 9:59 AM
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Re: phone call to number starting with 073 charged as outside plan
26-07-2020 11:24 AM
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Re: phone call to number starting with 073 charged as outside plan
26-07-2020 3:15 PM
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Hi @markosp.
Thanks for your time on the phone earlier today. As discussed I've sent an email off to our Mobile Ops Team to further look into this and I'll be back in touch when we receive an update.
Re: phone call to number starting with 073 charged as outside plan
02-08-2020 8:17 AM
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I had been thinking about getting a Plusnet mobile account but seeing a thread like this does not fill me with confidence, there has been criticism of VAR taking too long to make a decision but 9 months to explain and rectify a clear and obvious error is just inexplicable. What have the Mobile Ops Team been doing and why do they need to look into this further?🙄
Also another thing that is against Pluusnet Mobile is that the EE signal is poor at my location and they do not support WiFi calling.
I will probably have to look for a different Mobile supplier.
Re: phone call to number starting with 073 charged as outside plan
02-08-2020 9:14 AM
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@RealAleMadrid wrote:Also another thing that is against Pluusnet Mobile is that the EE signal is poor at my location and they do not support WiFi calling.
Don't forget, no short sms codes either!
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- Re: phone call to number starting with 073 charged...