Voicemail not working

[#1]

Hi

I'm not sure if anyone else has encountered this issue.    I can ring 555 and access my voicemail and settings etc. However, when someone rings my mobile and I do not answer, it doesn't even kick in with the option for them to leave a voicemail, it just rings off.

Is there something I'm not doing in the set-up?

Jo

[#2 · Accepted solution]

Try the following from @RebekaPreston

If you input the code **004*+447870020555*11*30# OR **004*07870020555*11*30# depending on your handset into your dial screen, this should enable your service. 

[#3]

That's great! Thanks very much, all working now