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Using Phone in Alaska

FIXED
daveh1956
Dabbler
Posts: 23
Thanks: 8
Registered: ‎01-09-2016

Using Phone in Alaska

I recently went to Alaska and was unable to make or receive calls and texts

4 REPLIES 4
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,513
Thanks: 575
Fixes: 99
Registered: ‎27-11-2020

Re: Using Phone in Alaska

Hey there @daveh1956 

 

Sorry to hear it wasn't working. Has it worked abroad previously?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
daveh1956
Dabbler
Posts: 23
Thanks: 8
Registered: ‎01-09-2016

Re: Using Phone in Alaska

Yes has worked in most parts of USA and Canada in the past
daveh1956
Dabbler
Posts: 23
Thanks: 8
Registered: ‎01-09-2016

Re: Using Phone in Alaska

Another related question, in sim card manager the calls and messages are greyed out, only mobile data highlighted
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,927
Thanks: 1,536
Fixes: 480
Registered: ‎01-01-2012

Re: Using Phone in Alaska

Fix

Thanks for the info @daveh1956 

Unfortunately we can't really investigate now that you're back here but if you have the issue again let us know

With regards to your other message are you able to make calls and send texts? If so it might just be a glitch on your phone's end

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team