Uploading photos and/or short scenic videos?
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13-02-2020 7:37 PM
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Hi . I don’t need an expensive contract so I hav the £9.50 unlimited minutes and nlimited texts, which I am happy with.
occasionally, however, I would like to post a photo or short video on my Facebook Timeline. Each time I do so it costs me 40p.
any suggestions what I should add so that I don’t spend a lot each time I want to post a pic?
Fixed! Go to the fix.
Re: Uploading photos and/or short scenic videos?
13-02-2020 9:37 PM
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Re: Uploading photos and/or short scenic videos?
13-02-2020 10:16 PM
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Hi, thanks for quick reply. I have 4GB
Re: Uploading photos and/or short scenic videos?
13-02-2020 10:21 PM
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Thanks for getting back to me @Miriam
Have you received any texts to advise you're close to the 4GB allowance or exceeded it? Uploading to Facebook should come out of your allowance, do you upload there via their app?
Re: Uploading photos and/or short scenic videos?
13-02-2020 10:25 PM - edited 13-02-2020 10:30 PM
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I have never used my 4GB allowance, not even close. Also on my December bill instead of £9.50 it showed £10.30. It also showed “texts 0.67” which mystifies me because my texts are unlimited?.
come to think of it. In November I uploaded a photo of my dogs, and there was no charge, so you must be right enough it will have been in my allowance. But, that charge of 0.67 in December is a big mystery to me?
Re: Uploading photos and/or short scenic videos?
13-02-2020 10:33 PM
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I DO upload via the FB app on my phone!
Re: Uploading photos and/or short scenic videos?
13-02-2020 11:15 PM
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Yeah uploading photos and videos via the Facebook App (or any other way actually as long as you're using data) will definitely come out of your allowance.
Looking at our price guide Here a picture message costs 40p that's not included in the allowance. When you've text someone, have you included a picture in it?
On your bill if you go to itemised usage, is there a number next to the 67p you've been charged? Don't post the number up here, but is it a normal UK mobile?
Re: Uploading photos and/or short scenic videos?
13-02-2020 11:22 PM
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I shall look again at the itemised text. Also i have sent a pic to a friend via text, but normally i would whasapp that friend.
All of my texts on the itemised show the person and the cost for the text, rightly £ 0.00. All through my texts the figure correctly appears as such. It is for this reason that on my main bill for Decmber the “texts 0.67” is a mystery as there is no explanation given.
I only text friends who live locally. I am actually not a big texter
Re: Uploading photos and/or short scenic videos?
13-02-2020 11:30 PM
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Ah no problem, I too don't text much as I prefer Facebook/WhatsApp as well. Feel free to PM me your mobile number and I'll be happy to check this for you when I'm in the office tomorrow.
Re: Uploading photos and/or short scenic videos?
13-02-2020 11:33 PM
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Thanks Gandalf, I shall do so. I’m not bothered about such a little amount, it’s what it was for👍😀I probably did something to cause it and just can’t recall 😀
Re: Uploading photos and/or short scenic videos?
14-02-2020 1:35 PM
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Cheers Miriam, no problem I agree I'm the same way in wanting to understand.
I've looked at your bill and I've worked this out, I'm sending you a PM back with just a few questions to pass our data protection process so I can tell you.
Re: Uploading photos and/or short scenic videos?
15-02-2020 9:56 AM
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Gandalf, I have replied to your message, but not heard back yet?
15-02-2020 10:18 AM
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Re: Uploading photos and/or short scenic videos?
18-02-2020 11:08 PM
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Problem sorted, and thanks for the help and assistance with my query.
Well done !!
Re: Uploading photos and/or short scenic videos?
19-02-2020 10:48 AM
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