Unable to set up Voicemail
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- Unable to set up Voicemail
04-01-2017 8:26 PM - edited 05-01-2017 11:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am a new PlusNet Mobile customer. My service started on 31 December, and my old number was ported across to PlusNet today (4 January 2017). Everything is working fine except Voicemail.
When I dial 555 using my PlusNet SIM, I get an announcement in French (!) saying "Veuillez composer votre numero de telephone", which means "Please dial your telephone number". When I try entering my own number, it responds in French, saying that "We do not recognise that number".
I tried to contact your customer service phone number this evening, and it connected me to a recording for over 30 minutes with no reply.
What can I do?
Walt
Fixed! Go to the fix.
Re: Unable to set up Voicemail
04-01-2017 9:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ha! I have just found an earlier posting (4 weeks ago) when someone else encountered the same problem. They were advised to wait 24 hours or so, and it would probably right itself.
So I shall be patient and wait and see. I live in hope!
🙂
05-01-2017 8:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi waltdav1,
Thanks for getting in touch. If your receiving this message when calling voicemail, it indicates that your port is still processing and hasn't fully complete.
If you can send me a private message, I can look into this further for you.
- Rebeka
Re: Unable to set up Voicemail
05-01-2017 11:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Rebeka,
Yes, it's working perfectly now. I just had to be patient and wait a while for it to settle down! The recordings are very clear ... I'm very pleased with it.
Thank you very much for your advice.
Kind regards,
Walt
Re: Unable to set up Voicemail
05-01-2017 11:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That's great news!
If you ever need anything else, give me a shout, I'll be more than happy to help!
Have a good day Walt!
- Rebeka
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page