Unable to send text messages
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Unable to send text messages
23-11-2018 10:47 AM
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As of yesterday morning (22/11/2018) I've been unable to send text messages. When I try to reply or create a new message my phone says "Number not in use". I can still receive texts and make and receive calls, but for some reason texts aren't working.
I've contacted the customer service line a few times and I've been able to find a possible explanation or time span as to how long this will last. All I was originally told was that I'd just have to wait and call in when my texts started working.
I'm finding this particularly infuriated as I've now lost a few days work because I can't respond to texts.
I rang this morning (23/11/2018) and now I'm getting a new sim sent out in the post, but this will further complicate issues as I'll have to change my number again which means sorting out all my two-step verification methods again (providing the new sim even works).
I'm tried searching for similar topics/answers on this forum and I've tried taking the sim out for a few minutes and restarting the phone, and changing the service centre number, none of which work. HELP! Is anyone else experiencing this? Or has anyone had similar issues?
side note: I'm using a Nokia 105
Re: Unable to send text messages
23-11-2018 3:24 PM
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Re: Unable to send text messages
23-11-2018 8:48 PM
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i have got same problem, been told just have to wait till they fix it, no time limit, not good, people want answers to their text
Re: Unable to send text messages
24-11-2018 11:23 AM
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Okay, so at least it's not just me!
I rang a few times and I spoke to people that were totally clueless. I even told them that I had tried turning it off and on again and they just parroted that back at me and asked if I had turned it off and on again!
I asked them about message service centres and they had no idea what I was talking about! So clueless.
I asked about the SIM and two people told me totally different things. If I get it and it doesnt work I'll end my contract. The customer service is honestly the worst I've ever experienced with a company.
Even the response that said to send him a Private Message hasn't even replied!
Absolutely useless!!!!
Re: Unable to send text messages
25-11-2018 2:36 PM
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Hi @M_Jackson & @oldboybob,
I sincerely apologise for the issue you are experiencing in not being able to send text messages.
I'm afraid @MatthewWheeler was not in our office when the account number or mobile number was sent via PM. If you could kindly send either me or @SammyM, as we are in the office until 10PM.
Just in case you don't see this message by 10PM, I have sent Matthew an email requesting this information so we can pick it up tomorrow for you.
Thank you.
Re: Unable to send text messages
25-11-2018 2:52 PM
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Re: Unable to send text messages
26-11-2018 12:32 PM
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Re: Unable to send text messages
27-11-2018 9:49 AM
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I have a family member that is also having this issue, she is new to plusnet mobile.
Since Tuesday she has not been able to send SMS
Please advise on a course of action
Re: Unable to send text messages
27-11-2018 10:00 AM
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Re: Unable to send text messages
27-11-2018 11:29 AM
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Re: Unable to send text messages
27-11-2018 2:25 PM
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if you sent me a message, where is it , have not got one.
Re: Unable to send text messages
27-11-2018 2:29 PM
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everyone has this problem, support might as well not be there, useless
Re: Unable to send text messages
27-11-2018 7:47 PM
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Hi @oldboybob, I'm afraid that @Jubby isn't in the office right now, so could you please PM myself with your account or mobile number so that we may investigate this issue further?
Re: Unable to send text messages
31-12-2018 5:47 PM
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if not solved try updating SMSC
*#*#4636#*#*
Phone Information
Scroll down to SMSC
Click restore
If it doesn't say something like
+447870002308
(there may be extra "" and ,nnn)
type in as above
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