Hi @Townman, Yes, we're both on the same deal (different accounts) and switched at the same time earlier this year, both previously on Sky Mobile contracts (linked to the same account). We'd still be with Sky if O2 had half decent signal in some of the areas we regularly frequent, I like their data piggybank which would have worked well for us. Before a year on Sky both numbers were on PlusNet for probably 5 years.
I believe my wife's number was originally O2 (and I think was O2 up until the first switch to Plusnet). My number was originally BT Cellnet(!) before going through Three then T Mobile (I think in that order) before we switched both numbers across to PlusNet at the same time.
- You and your wife each have a Plusnet SIM on the SAME product offering?
- Yes - moved across the same day to the same deal (we're PlusNet broadband customers as well
- You could not access the 4G network in countries which no longer have a 3G network?
- That is my understanding. In Germany I was definitely on O2 2g, with my wife on O2 4g. I drove out from Calais to Berlin in a day by myself to meet her and wasn't paying too much attention until in Germany when I realised the active data sim was my work one still (dual sim phone). Switching it to Plusnet was when I realised something wasn't right. On the way back I attempted and failed to get anything decent all the way from Berlin through to France (including brief stints in the Netherlands and Brussels - I know as a stack of notifications came through late when I hooked up to WiFi at EuroTunnel). When in France it would only connect to the Orange f 3g.
- Your wife had no issues throughout your journey?
- My wife started her journey separately but had been through a number of countries and then was in Poland for a week for work before we met in Berlin. She had some issues for a short time whilst on an international train across from Poland to Germany but these sorted themselves out with a reboot and I suspect were just due to a lack of signal on the train whilst in a more remote part and changing countries. Other than that she was fine the whole time.
- You swapped the SIMs between the two phones and the issue followed the SIM - that is this does not look like a handset issue (are the handsets the same?)
- yes. Different phone models - both OnePlus android handsets. I also manually re-did the APN settings on my phone and then also copied them from hers just in case there was any difference. My Vodafone work sim was absolutely fine everywhere I went (and thankfully I knew had a stack of spare data on it that month and no fees for using it in Europe).
- Both these numbers have previously been with Plusnet
- Previously when with Plusnet there was no issue with roaming - however would you know if both SIMs roamed on 4G
- Correct. Both have been used in Europe on previous times (pre-COVID) with no issues and had worked perfectly.
Hopefully this information helps. I'm not getting any email notifications from the forum so if I'm slow to respond I apologise but will need to keep manually checking this thread (Plusnet had to manually verify my email to allow me to post...).
