Text not sending as formatted incorrectly

[#1]

I'm having a problem currently responding to any text messages from Barclaycard and get an error saying that the number is formatted incorrectly. One of the texts I needed to reply to was from their fraud department as I needed to confirm a transaction I was trying to put through. I had to use a different card with Halifax and had the same text request but the reply to them went through first time. Since then I've had a survey text from Barclaycard from a different 5 digit number and that won't let me reply either. I've tried adding 0044 and +44 to see if it makes a difference but no joy. Any ideas?

[Simoni67 · Accepted solution]

Hi  Simoni67

Welcome to the Forum

If it's a five figure short text number you cannot use them

PlusNet does not support them 

There are many many posts on here about it

HD

[#3]

Ah well at least that solves the mystery as the Halifax number was a full number, doesn't help me deal with Barclaycard fraud dept though. I'll take that up with them.

[#4]

It's not Barclaycard's fault that PN don't support that function.

Take it up with them, not Barclaycard.

Barclaycard do have a fraud dept. number though, you could possibly use that to verify? 0800 318665