Still being billed after leaving plusnet
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Still being billed after leaving plusnet
06-05-2019 5:58 AM
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Cancelled my plusnet number's a month ago and have not had the sims in my phone since.
But I had an email today saying that my bill was due and that I had reached my smart cap.
Fortunately after my last bill was paid I cancelled my direct debits because I half expected this would happen. The call centre staff didn't seem bothered and lacked any professional attitude.
So to plusnet staff. Please actually cancel my accounts now and don't expect a penny of the bills you have sent me to be paid, because I am not paying for this.
Re: Still being billed after leaving plusnet
06-05-2019 9:11 AM
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Same issue for me still getting bills and sim does not work
I am writing to them and contacting ofcom,small amount involved but very frustrating
Re: Still being billed after leaving plusnet
06-05-2019 9:35 AM
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Welcome to our Community Forums @joelishere91, I am really sorry to hear of your issues since cancelling your SIM. Could you please drop a PM with the following details so that I can take a look into this for you:
- Your full name
- Your full address including postcode
- The mobile number in question
Hi @Jaysus1954, I have added a response on your other post.
Re: Still being billed after leaving plusnet
06-05-2019 10:34 AM
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This topic has been moved from Accounts/Billing to Mobile.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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