Following the loss of my phone I have received a replacement SIM from Plusnet and installed it in another mobile on Sunday 2nd July. I then used someone else's phone to call Plusnet to ask them to activate the SIM. At 8:06 pm on Sunday 2nd JuIy I received an email from Plusnet informing me that my account had been reactivated. I then tried using the mobile to make a call but could not and a message stating that the SIM had not been replenished was displayed.
If I try to phone or text now I do not get that message, instead I receive the message "Mobile network is not available". I have checked that there is network coverage in my area and 4G is available. I have previously used the mobile phone with my old Plusnet SIM.
Since moving to Plusnet Full Fibre broadband I no longer have any alternative means of contacting Plusnet from my home other than via my mobile, and I can't do that as it is telling me "Mobile network is not available".
Please will someone at Plusnet help me overcome the problem.
Thank you.
