Plusnet issues porting numbers
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- Re: Plusnet issues porting numbers
Re: Another porting issue
27-04-2022 11:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Gandalf,
I have submitted the info requested through Facebook. Please note there is a second message correction a typo in the number to be ported.
Thanks, Pieter
Re: Another porting issue
28-04-2022 12:00 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
BTW my last message has opened up PM, so if it is easier for you to have the info that way just let me know.
Re: Another porting issue
28-04-2022 6:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Another porting issue
28-04-2022 6:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@pieterv wrote:
Hi Gandalf,
I have submitted the info requested through Facebook. Please note there is a second message correction a typo in the number to be ported.
Thanks, Pieter
Hi Pieter,
Cheers, I'll pick it up now and message you back.
Re: Plusnet issues porting numbers
28-04-2022 8:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
OP here. My old sim has now stopped working. I can only call out with the new SIM. Can't receive calls or texts, no mobile data. It's been 15 days since I was told that my number port would complete soon. Thank you to @Townman for the insight. I would like to understand whether this is an issue for the majority of number ports at the moment or whether we are the unlucky few in this process. Writing to the CEO is a good idea but I will also be posting on a few relevant money saving boards so maybe one person will be aware of the situation with plusnet at the moment.
Re: Another porting issue
28-04-2022 9:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No, still the same.
Re: Plusnet issues porting numbers
28-04-2022 10:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hey all,
I am really sorry for the delayed ports here. We are genuinely actively investigating and working with our suppliers to fix as soon as possible. We've got this logged as an incident which we're tracking every day.
Can you drop me a private message with the following information? I'll then get it passed across to the number porting team to help with the investigation and they may be able to fix the problem for you sooner.
Full name:
Porting Number:
Temporary Number:
Long number from SIM (ICCID):
Cheers
Re: Plusnet issues porting numbers
on 28-04-2022 10:15 AM - last edited on 28-04-2022 10:49 AM by dvorak
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You can PM @Gandalf using this link - https://community.plus.net/t5/notes/composepage/note-to-user-id/45633
You will have needed to make at least 2 (possibly 3) posts on the forum before you send Personal Messages! 🤔
Moderators Note: Corrected link, as requested.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Plusnet issues porting numbers
28-04-2022 10:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Townman just a note I was not able to PM until I sent 5 posts.
Re: Plusnet issues porting numbers
28-04-2022 10:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
PM for mobile issues (private information) it is somewhat clunky for new users, but it is essential keep spam posters at bay.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Plusnet issues porting numbers
28-04-2022 12:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderators Note
Topics merged.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Plusnet issues porting numbers
28-04-2022 12:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yeah @leftfork
I was going to make the same comment you did, someone mentioned this on another thread and it appeared 5 was the magic number that you'd have to pass before you could PM.
Re: Plusnet issues porting numbers
28-04-2022 1:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I’m new here so cant PM yet, but I’ve just sent over my details through Facebook.
I understand you’re all very busy, please could you have a look when you get chance?
Many thanks
Re: Plusnet issues porting numbers
28-04-2022 1:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @jal238
Thanks and welcome to our Community Forums. I've seen your Facebook message and I'll reply there shortly.
In the meantime, having a quick look at your account, it looks to be a different issue as your account's stuck in a pending state following activating a replacement SIM, which the relevant team's aware and working to resolve.
Before we activated the replacement, were you able to make or receive any calls from your original SIM?
Re: Plusnet issues porting numbers
28-04-2022 1:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- Re: Plusnet issues porting numbers